Don't buy from Teambuy :(
The spa was dirty, the service was unprofessional and only one pedicurist showed up to work that day even though I’d booked two pedicures together. When I tried to use my vouchers which I’d told the girl about when I walked in, the owner went ballistic. She screamed at me, accused me of trying to steal from her and said teambuy had never paid her. This woman literally screamed at me, not an exaggeration- it really put the cherry on top of a crappy spa experience.
I argued a bit, but I paid the full amount and figured I could just call teambuy and get a refund from them- it is, after all, their official policy that the amount paid never expires.
I sent an email as soon as I got home from the spa. I also tried to call their customer service line twice with no answer. My email was never answered.
A few days later I tried the phone lines again, figuring they may have been down for New Years. I called three times and was finally answered the third time. The woman first offered me a refund in teambuy bucks, but when I persisted she took my information, found the email I’d sent and said she’d start a case for me to look into it. She said I’d get my money back in about a week, and that I’d receive an email with details of my case and the case number to refer to in a couple days.
I called back a week later and there was no record of my problem. They could not find my original email. There was no case file and literally no record of my having ever made a complaint.
After paying $40 for two coupons and paying $70 at the spa, apparently my refund can only be made in teambuy bucks. It is "physically impossible" for them to refund my credit card.
I complained about my treatment by the spa and the representative from Teambuy (who stated that he is the manager of their customer service department) apologized, but that was it. I asked about why that happened, I asked why someone at the company had lied to me and created a fake case file and he just said “I don’t know.”
“Are you going to look into who started a fake case file for me?”
“Well I mean there’s not a whole lot I can do.”
“Will you be contacting the spa to get my money back to Teambuy?”
“It’s not really worth it for such a small amount.”
Question: If you consider it a small amount then why not just refund it to keep a customer? The company is willing to lose a customer who has bought multiple deals from them just to save forty bucks. What's the point of having policies if you pick and choose which ones you enforce? It's not their policy to issue refunds ever, but it's also their policy that the amount paid can never expire.
Don't purchase anything from this site- if something goes wrong, even if it's totally beyond your control, they don't take responsibility for it.
Anyone else had a bad experience?