DON'T go to Auto Sound Design in Markham (4496 Highway 7. East) for deck installation
During my first visit, Diamond Tam, one of their sales representative, served me. Everything is ok. I just got my quotation on the installation and left. Later I booked the service over the phone.
On 12/16/10 12.00pm, I dropped off my car according to my appointment and left. During my visit, Diamond Tam served me again and he claimed that it will take approximately 2.5 hour to get the job done.
At 3.30pm, I called Diamond Tam to see if my car is ready for pick up. He said it is not ready yet and it will only be ready at 5.00pm. Ok fine, I tell myself some time there may be technical problem and it can take a little bit longer. I tried to be patient and went for a little shopping. (My gf is driving me)
At 5.30pm, I went back to the shop again and ask for my car. Mr. Diamond Tam said that it is not ready yet, so I told him I am in a hurry and how long will it take. Diamond Tam said it is going to be fast. I am getting impatient but no choice, i just have to wait.
As i am waiting, I saw my car from the glasses of the garage. Guess what? My old deck is still inside my car!!!! They have not even started the installation yet after 5.5 hours. I got so pissed, i just went straight inside to the garage and argue with Diamond Tam. He is still lying, he said that there is some problem with installing the system and that's why it got a "little bit" late. Come on, I don't think that 5.5 hour is reasonable for any technical problem on a deck installation. If you really need that much time, I guess you should not call your service professional installation.
I got so pissed and i just left with my car. You may ask how can I leave the garage in the middle of installation? Yes, I can because all they did is got my 6 CD out from my old deck after 5.5 hours.
I am guessing they are either overbooked or they totally forgot about my car. Either way, they are just being unprofessional.
At the end of the week, I went to future shop to get my installation done. It only take 1.5 hr; It is cheaper and much more professional. So don't go to this shop. Just go to futureshop, they are doing a wayyyyyyyyyyy better job.