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Dormeo Octaspring mattresses: remarkable or ripoff?

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  • Oct 7th, 2018 8:20 am
[OP]
Newbie
User avatar
Sep 26, 2011
89 posts
45 upvotes

Dormeo Octaspring mattresses: remarkable or ripoff?

Curiously looking for objective reviews/opinions on Dormeo "Octaspring" mattresses.

They feel very comfortable on the showroom floor, and have a clever "foam spring" design, but there's conspicuously few comments to be found, anywhere, for these supposed luxury mattresses. FWIW, even Consumer Reports basically doesn't review Dormeo products. Are buyers just suckers for marketing tricks, or are these legit, well-made products?

Sales pitches on product warranties are exaggerated; a little research shows that around three years ago, both Dormeo and Tempur-Pedic drastically reduced the duration of their mattress warranties. Instead of providing 25 years, now the magic number is 10 years of coverage. I'm skeptical of any warranty these days, when companies seem increasingly reluctant to honour anything, as if legal terms can be changed by them at any time after a sale is made.

It's a little shady that these Dormeo mattresses are only sold "exclusively" at Sleep Country, obviously inflating the price because there's no competition in Canada. There's plenty of unflattering stories circulating about Sleep Country's poor customer service. Worse still, the links to "Register Product", "Reviews", and "Warranty" at the bottom of Dormeo's Canadian website point to their American website, and it's actually geoblocked to Canadians. Email customer service and they don't respond. Phoning their 1-800 number outside business hours goes to an unidentified voicemail box, and otherwise answers as Sinomax USA: their Chinese-owned parent company. The website also showcases their pillows, even though they're not sold in Canada anymore, and possibly never were, depending on the conflicting answers you get from different Sleep Country staff.

Despite Dormeo seeming to be a relatively "new" entrant into the mattress marketplace, a quick lookup of their founder's much-promoted design patents shows some dating back forty years, so maybe their technology isn't actually so great, and it's just recent advertising spin?

Amusingly, there's another Canadian competitor in the mattress racket using a very similar name, Dormio.

Anyway, I'm not interested in purchasing an ordinary foam mattress, or I'd just go get one, here.
I've always considered getting a Tempur-Pedic, if it wasn't for that company's attitude. It wasn't too long ago that Tempur-Pedic was "forbidding" retailers from ever putting their products on sale. And what's with the "(max # of searches per visit is 5)" limitation on their store locator? Are they paranoid that their competitors might know where Tempur's wonderful products are being sold, as if it's top secret? :rolleyes:

The Simpsons just last night aired an episode in parody of typical mattress sales swindlers, validating many of my own thoughts on the whole industry.


TLDR -- are Dormeo mattresses mostly an overpriced scam, or actually "revolutionary" European design?
4 replies
Jr. Member
May 24, 2011
187 posts
15 upvotes
I have been wondering the same as I have recently been looking at Dormeo vs Tempur-Pedic. Does anyone have experience with Dormeo mattresses?
Deal Fanatic
Feb 7, 2017
6670 posts
4189 upvotes
Eastern Ontario
I have done a fair bit of mattress research over the years... and have a been a long time fan of the pocket coil flat top flipable mattress for good construction and durability (pillowtop no flip mattresses wear out sooner... and the pillowtop is an add-on that wears out quickly, but can easily be replicated just by adding on a featherbed or other mattress topper at a fraction of the price).

When it comes to pocket coils ... I am still a 3-S impressed consumer ... Sealy, Serta, Simmons. All 3 are great performers.

Some folks swear by Tempur-Pedic, I am not that impressed. We do a lot of travelling for business and pleasure... and therefore sleep on a lot of hotel beds. Lol, we are not beyond pulling off the sheets in the AM to discover what Bed has delivered a great sleep. The majority are one of the S brands.

IMO some of these chain Mattress stores are not all that ethical in their sales tactics... you can read for yourself lots of negative comments regarding Sleep Country here on RFD

Consequently, I WOULD NEVER BUY FROM THEM... anymore than I would shop at The Brick

My next mattress will most likely be another S Brand Pocketcoil. The only other mattress that might sway me is a Lapensee Mattress which is a Cdn made, and I saw at a Home Show. Have not slept on one... but i am impressed with their product & warranty etc. For now though, they are only available in West Quebec & Eastern Ontario.

https://www.matelaslapensee.ca/en/new-mattress/
Sr. Member
Oct 5, 2004
827 posts
630 upvotes
Vancouver
Just to throw in my 2 cents, had one and was initially very comfortable until it lasted 7mo before I found that the back support was lacking and when I removed the cover, the top foam had cracked wide open in several places. Returned for a full credit and bought a traditional foam mattress instead. Im not even a heavy guy, I weigh <140lbs
[OP]
Newbie
User avatar
Sep 26, 2011
89 posts
45 upvotes
As if they weren't evil enough already, Tempur-Pedic actually bought Sealy in 2012; now the company is known as Tempur-Sealy International.

Not that anybody really needed proof, but here's a revealing trade magazine article that mentions that Tempur-Pedic has "a 55% retail markup, the company said" Angry Face

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