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EB Games / Gamestop customer support

  • Last Updated:
  • Apr 9th, 2012 3:39 pm
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Deal Fanatic
Nov 3, 2007
7271 posts
659 upvotes
Toronto

EB Games / Gamestop customer support

Does anyone have an email address for EB Games / Gamestop customer support?

I tried looking on their website but they only show a telephone number and a link to tellgamestop.ca which doesn't actually work. I don't want to communicate to them over the phone because the issue I have cannot be easily explained (it is about one store in particular) and it would be better described in an email.

http://www.ebgames.ca/gs/help/StoreIssue.aspx
4 replies
Deal Addict
User avatar
Aug 12, 2008
2677 posts
310 upvotes
Newmarket
appleb wrote:
Apr 9th, 2012 9:54 am
Does anyone have an email address for EB Games / Gamestop customer support?

I tried looking on their website but they only show a telephone number and a link to tellgamestop.ca which doesn't actually work. I don't want to communicate to them over the phone because the issue I have cannot be easily explained (it is about one store in particular) and it would be better described in an email.

http://www.ebgames.ca/gs/help/StoreIssue.aspx


get them on twitter. you'll probably get a faster response.
Deal Fanatic
User avatar
Jun 19, 2001
7059 posts
920 upvotes
Last year after no response to an email I posted on their facebook page. they found me email based on that and responded, and had the district manager phone too (who claimed she had tried to be in touch but was clear she was lying about that).
Canadian Code of Advertising Standards http://tinyurl.com/48ercz5 Submit advertising complaints http://tinyurl.com/5uxezyk
Deceptive Marketing Practices Under the Competition Act http://tinyurl.com/4coy4qd

There is NO HST on "Free item" or the free part of a "Buy 1 get 1" manufacturer coupon http://tinyurl.com/4ys45jg
Deal Fanatic
Aug 14, 2007
7007 posts
353 upvotes
Toronto
Their cs is crap, same thing last year I was in line for mw3 midnight release with a friend and got kicked to the back of a 2-3hr line because I didn't have a dog tag or something stupid.

A woman eventually called me back and told me I got a phone call explaining the process if getting hr game and not getting kicked to thr back... Lol if I got that call I wouldn't be in this situation so in the end I got no apology or anything and I haven't been back to eb since. I dont have any console now
Deal Addict
Aug 12, 2011
2538 posts
845 upvotes
Winnipeg
Their support is crap. Bought a game online january 4th and emailed this weekend asking where it is and they said "it's on backorder and it takes 4-8 weeks for backorder games". Lmfao, I bought it in stock and it's been 14 weeks :/ won't buy new games from them anymore.

They actually said "Go look in your local store for it if you don't want to wait" :/


Funny thing is, that I saw it (it's a used game) in stock on their web page about 10 times since then.
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