Fashion & Beauty

Eddie Bauer faulty zipper

  • Last Updated:
  • Apr 2nd, 2020 7:46 pm
4 replies
Deal Expert
User avatar
Oct 5, 2008
18181 posts
14182 upvotes
Toronto
danmartin471 wrote: I bought a backpack in Feb 2018, and the zipper recently became faulty.

What is their policy for stuff like this?
I'm near Montreal.
Read their website and satisfaction guarantee

They will fix or replace it
Banned
User avatar
Dec 17, 2019
228 posts
239 upvotes
Montreal
Swerny wrote: Read their website and satisfaction guarantee

They will fix or replace it
I looked, but it's really not clear. Hence this thread.

Clicking on "satisfaction guaranty" leads to their US website; https://eddiebauer.custhelp.com/app/for ... ers/page/1
And then I can't find any clear info on my situation.
I'm a customer at Public Mobile and VoIP.ms!
Banned
User avatar
Dec 17, 2019
228 posts
239 upvotes
Montreal
ended up chatting with them, they will send a Fedex label for exchange.
really pleased with their customer service
Last edited by danmartin471 on Apr 2nd, 2020 8:21 pm, edited 1 time in total.
I'm a customer at Public Mobile and VoIP.ms!

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