Electronic Funds Transfer (EFT) question
Hi everyone,
I am having hard time getting clear answers form first level CSRs about what happen when an EFT fails and I hope someone can share their own experience with something like this.
So, the case is like this;
I had a long conversation with a Tangerine CSR on this topic and he assured me no "non sufficient funds" fee would be charged in this case (assuming Tangerine as bank1). He was not sure about the "returned item" fee although.
I am looking for more info on this topic, especially from people have been through this very specific situation.
Thank you.
I am having hard time getting clear answers form first level CSRs about what happen when an EFT fails and I hope someone can share their own experience with something like this.
So, the case is like this;
- on bank1 I have a link established to bank2
- logged on bank1 I initiate a transfer from bank2
- bank2 declines the transfer
I had a long conversation with a Tangerine CSR on this topic and he assured me no "non sufficient funds" fee would be charged in this case (assuming Tangerine as bank1). He was not sure about the "returned item" fee although.
I am looking for more info on this topic, especially from people have been through this very specific situation.
Thank you.