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asus rma is horrendously(sp?) slow...they don't reply emails, nor care and my last asus rma was 2 years ago....took a month and a bit just to receive a replacement...the store i bought it from had to send it back to taiwan...Originally Posted by Sheky
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Feb 14th, 2006 08:38 PM #1
Experience with RMA to Asus?
My MB is fried. It won't even post. What sort of steps do I have to take to RMA the board to Asus? I've done all the standard tests already. (e.g.stripping it and booting it with min amount of items.) I emailed them yesterday but I haven't gotten any reply. Is the whole process relatively pain free? Experience with Asus RMA anyone?
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Feb 14th, 2006 08:50 PM #2Deal Addict
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Feb 14th, 2006 08:56 PM #3
I gave up after they stop reading my email
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Feb 14th, 2006 09:16 PM #4
i email them like twice about my A8V-DLX problems and never got a reply back. the mobo was running but i had some problems and wanted to exchange it. now it's collecting dust in the corner.
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Feb 14th, 2006 10:10 PM #5Deal Guru
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really? from the ASUS threads on RFD, most people seem happy with most RMA from ASUS
I had a A8V Deluxe, a capacitor(?) was broken, and got RMA'ed (pretty sure under a month).
I called them, then later received e-mail with RMA # Reply With Quote
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Feb 14th, 2006 10:19 PM #6
I actually just RMA'd a A7N8X-DX mobo. Went to the website, followed the links and got a reply with an RMA number the next day. My only issue is, I have to send it to the states, and its going to be sorta expensive (30 or more). I am trying to decide if I will be able to sell the board when it gets back or not.
Seemed rather painless so far!_______________
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Feb 14th, 2006 10:23 PM #7
That's the bad thing...RMAs take forever and need to go to America and their RMA dept seems to be barebones pardon the pun haha.
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Feb 14th, 2006 10:27 PM #8
What are you talking about? I get my RMA number in 24 hours everytime I do RMA with them. So far, I've done over 20 for people around me, and generally it takes 2 weeks for them to send back the item. Perfect RMA process.
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Feb 15th, 2006 04:55 AM #9Deal Fanatic
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I got very quick response, but I also called them instead of emailing. Suggest you try it.
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Feb 15th, 2006 08:59 AM #10Member
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ASUS is pretty good at RMA. Turnaround is about 2 weeks+.
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