Fake checks - Bank froze my account
I called the customer services and they told me my account is ''under investigation'' due to fake check being deposit in it... I didn't deposit those checks, in fact the check are from an address outside my province, and I really need access to my money in this account. The customer service person told me it could take weeks before the problem is solved! I couldn't believe it..
Is that standard procedure? Why is that so long? Is the anything I can do? I also have a paycheck being deposit in this account in 3 days, should I open another account somewhere else?
If you have ever faced a similar situation, I would really appreciate your input.