Entrepreneurship & Small Business

Fedex took away my shipping discounts.

  • Last Updated:
  • May 21st, 2017 9:36 am
[OP]
Newbie
May 4, 2017
4 posts

Fedex took away my shipping discounts.

its very strange they pulled my discounts without letting me know.

all my boxes are getting remeasured at the fedex hubs before leaving to the us, and they are doubling some of the heights like for example if its 70 x 22 x 2 they are turning the 2 to a 4 or 5

which makes it cost about 3 times more to ship and I'm totally losing money. and the stuff I ship are 1/8" plastic panels its crazy they are remeasuring the boxes and putting 4 inches in height. which cost me and extra 100$

anyone here work for fedex and can give me advice and how come fedex is robbing me?

I'm going to just start paying at the counter and not use my fedex account to ship. I'm losing more then just my profits

this issue only started happening last month, the past 6 months have been fine.
1 reply
Newbie
Mar 15, 2017
16 posts
18 upvotes
Talk to your rep. Have a paper trail of old invoices. Check for minimum weights and heights.
Be nice.
Be professional.

If it wasn't a mistake and they don't want to fix the issue ask for the supervisor. Stay classy. If no changes offered, move on.
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