Apparently someone has hacked my phone number and signed up for a Spotify account. I'm being charged $11.30 this month (finally credited back after speaking to 4 reps), but all the reps told me to speak to Spotify to cancel the Spotify account because they can't do it. I spoke with 2 different reps at Spotify and they say they can't cancel it because it's bundled to Fido. So it seems like nobody knows how to cancel this fraudulent Spotify account and I assume I will get charged again next month.
So, is there a charge to change my Fido number? And also, when is the best time to do this since I heard after changing your number they may bill you again for the month?
Thanks in advance