Cell Phones

Fido flagging customers

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  • Sep 16th, 2018 2:13 am
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[OP]
Newbie
Sep 13, 2018
1 posts
Beaver Dam, NB

Fido flagging customers

I just got off the phone with a fido agent who was calling me about a winback offer. I got talking and the guy told me they're starting to "flag" customers who ask for winback offers and make it obvious they're playing the system. I assume Rogers is doing the same since they're the same company.
I think this is terrible, but I got a free phone and 10gb for $60
Be careful not to get flagged
11 replies
Deal Expert
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Dec 12, 2009
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Toronto
Sounds like empty threat BS to me. As long as there is a win back department, the games will continue. If they want to stop the practice, then don't play roulette with the customer. Make them an offer they can't refuse before they walk out the door. Personally, I am not into coming back after I leave. Past service providers go to the bottom of the list.
Koodo $35/5GB and $40/6GB
Public Mobile 2016 fall promo $120/12GB/90 days
Fido $0/3GB
Rogers $25 500U home internet
Tangerine Bank
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Aug 2, 2004
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East Gwillimbury
will888 wrote:
Sep 14th, 2018 11:42 am
Personally, I am not into coming back after I leave. Past service providers go to the bottom of the list.
People have to remember why they left in the first place.

However, I did come back to Koodo after leaving to Public Mobile.
Deal Expert
Mar 23, 2009
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Toronto
I'd be shocked if all of the major carriers didn't do that. Remember, each call gets logged, and data is entered into your account about why you called.

It's just that some care more about this than others.
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May 8, 2009
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will888 wrote:
Sep 14th, 2018 11:42 am
Sounds like empty threat BS to me. As long as there is a win back department, the games will continue. If they want to stop the practice, then don't play roulette with the customer. Make them an offer they can't refuse before they walk out the door. Personally, I am not into coming back after I leave. Past service providers go to the bottom of the list.
If you switch out, is it on bad terms? For you or the carrier?

If you switch out on unfavourable terms for the carrier, they might not want you back...
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Nov 11, 2008
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They can always "leave notes" on your file, but most agents don't care and just continue to offer what theyre suppose to.
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Jan 22, 2008
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They claim we are playing the system? LMAO.

They have been playing the system that's why the wireless industry in Canada is one of the worst in the world. No real competition with extremely high monthly cellphone rates compared to other countries. Don't start with bullshit about the country being big, we are aware we are subsidizing the cost of that from our taxes.
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titaniumtux wrote:
Sep 14th, 2018 4:16 pm
If you switch out, is it on bad terms? For you or the carrier?

If you switch out on unfavourable terms for the carrier, they might not want you back...
You know how it is with carrier-customer relations. It is a love/hate type of thing. When something out there is better, we hate our current carrier and leave. Carriers love our money and want us back when we are out the door. We have no loyalty to them and they have no loyalty to us.
Koodo $35/5GB and $40/6GB
Public Mobile 2016 fall promo $120/12GB/90 days
Fido $0/3GB
Rogers $25 500U home internet
Tangerine Bank
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casperr wrote:
Sep 15th, 2018 6:46 pm
They claim we are playing the system? LMAO.

They have been playing the system that's why the wireless industry in Canada is one of the worst in the world. No real competition with extremely high monthly cellphone rates compared to other countries. Don't start with bullshit about the country being big, we are aware we are subsidizing the cost of that from our taxes.
So shopping the best deal is playing the system. Nice interpretation.
Koodo $35/5GB and $40/6GB
Public Mobile 2016 fall promo $120/12GB/90 days
Fido $0/3GB
Rogers $25 500U home internet
Tangerine Bank
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Gee wrote:
Sep 14th, 2018 12:34 pm
People have to remember why they left in the first place.

However, I did come back to Koodo after leaving to Public Mobile.
I should say that Public Mobile <> Koodo is an exception to the rule. We need to migrate to Koodo when they present those "you just cannot refuse" offers. But once the credits run out, we have to go back to Public Mobile to repoise ourselves for the next offer because the next offer is better than the last one.
Koodo $35/5GB and $40/6GB
Public Mobile 2016 fall promo $120/12GB/90 days
Fido $0/3GB
Rogers $25 500U home internet
Tangerine Bank
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Aug 2, 2004
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@will888

I doubt there will ever be a better deal at Public Mobile that can beat what Koodo currently offers. All indications point to Telus shutting down Public Mobile.
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May 23, 2003
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Gee wrote:
Sep 16th, 2018 2:04 am
@will888

I doubt there will ever be a better deal at Public Mobile that can beat what Koodo currently offers. All indications point to Telus shutting down Public Mobile.
I disagree.
Knowing our notorious robelus, Public Mobile will stay in business as long as Chatr and Lucky Mobile are out there.

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