Ongoing Deal Discussion

[Fido] Fido - Retention Plans

Newbie
Jul 28, 2009
53 posts
4 upvotes
After only 5 min conversation with the rep and crazy $95 offers we just placed a cancellation notice for the end of the month that is when our cycle ends. Rep wouldn't even transfer us over to retention just told me that there is no better plans available and he will be happy to cancel the services for us. Been with them since 1999 and was always able to negotiate something better than posted rates. Not this time.
I guess we can thank our gov for making it "better" with a 2 year contracts.
Deal Addict
Jan 22, 2008
2300 posts
612 upvotes
What's the best data-less plan anyone has been offered?

I'm paying $40 with tax for
500 daytime
E/W 5pm-7am
voicemail light, caller ID, call forwarding
unlimited text, pic and video msg CAN & US

I'm wondering if I can knock it down $5-$10.
Newbie
Jan 5, 2016
6 posts
1 upvote
Burnaby, BC
Other than finding additional (one-time) credits; I find it pointless calling the retention department to find *Loyalty Plans* these days. We have the same access to Exclusive Plans when you click on the Change Plan option. After weeks of getting denied the $75 10GB plan, it suddenly appeared in my options. Those who keep getting denied; be patient and keep an eye for this exclusive plans in your *Change Plan* option. BTW... I’m from B.C.
Jr. Member
User avatar
Jan 5, 2017
123 posts
34 upvotes
PETA2016 wrote:
Oct 6th, 2017 2:00 pm
Other than finding additional (one-time) credits; I find it pointless calling the retention department to find *Loyalty Plans* these days. We have the same access to Exclusive Plans when you click on the Change Plan option. After weeks of getting denied the $75 10GB plan, it suddenly appeared in my options. Those who keep getting denied; be patient and keep an eye for this exclusive plans in your *Change Plan* option. BTW... I’m from B.C.
That’s what I’m hoping for.
Calling in is a waste of time.
Member
Sep 11, 2009
319 posts
25 upvotes
Thornhill
So, I switched from my $50 loyalty 1gb plan to the $65 6 gb plan a month ago , however the 10% that was on my $50 plan didn't carry over to the $65 plan. The rep who switched me via chat said the 10% would carry over and I agreed to switch under that condition.
Now fido is saying they can't add the 10% to loyalty plans and if I switch back to the $50 plan I can't get the 10% that was on there before.
Any suggestions on what to do? I k ow it's only a matter of $6.50 but it's annoying when fido says one thing and does another
Deal Addict
May 23, 2009
1860 posts
546 upvotes
Mississauga
SizzleChest wrote:
Oct 6th, 2017 1:47 pm
What's the best data-less plan anyone has been offered?

I'm paying $40 with tax for
500 daytime
E/W 5pm-7am
voicemail light, caller ID, call forwarding
unlimited text, pic and video msg CAN & US

I'm wondering if I can knock it down $5-$10.
What province? Ontario has this plan as BYOP for $30. Its the home page.
Deal Addict
Jan 22, 2008
2300 posts
612 upvotes
bubuski wrote:
Oct 6th, 2017 9:19 pm
What province? Ontario has this plan as BYOP for $30. Its the home page.
BC. Looks like the same plan is available here and seems that it's the current plan that I'm on. My bill just went from $30 to $35 per month + tax, I guess because the 24 month $5/month credit has expired. This was a retention plan when I first switched over to it.
Jr. Member
Feb 16, 2017
199 posts
179 upvotes
rmtrmt wrote:
Oct 6th, 2017 5:49 pm
So, I switched from my $50 loyalty 1gb plan to the $65 6 gb plan a month ago , however the 10% that was on my $50 plan didn't carry over to the $65 plan. The rep who switched me via chat said the 10% would carry over and I agreed to switch under that condition.
Now fido is saying they can't add the 10% to loyalty plans and if I switch back to the $50 plan I can't get the 10% that was on there before.
Any suggestions on what to do? I k ow it's only a matter of $6.50 but it's annoying when fido says one thing and does another
Try calling again and explain your problem. Some reps can do certain things that other reps can't. If the rep says they can't then it's likely that they really can't and you just need to try a different rep. Fido has very bad consistency in their CS and sometimes it works out to your benefit, sometimes it backfires.
Member
Sep 11, 2009
319 posts
25 upvotes
Thornhill
wwkk624 wrote:
Oct 8th, 2017 1:10 am
Try calling again and explain your problem. Some reps can do certain things that other reps can't. If the rep says they can't then it's likely that they really can't and you just need to try a different rep. Fido has very bad consistency in their CS and sometimes it works out to your benefit, sometimes it backfires.
Thanks.
I reached out to Fido through facebook chat and after a lot of back and forth they now say they are able to put me back on my $50 plan with the 10% off. They also credited one month service for the inconvenience.
Deal Addict
Jan 22, 2008
2300 posts
612 upvotes
rmtrmt wrote:
Oct 8th, 2017 1:44 am
Thanks.
I reached out to Fido through facebook chat and after a lot of back and forth they now say they are able to put me back on my $50 plan with the 10% off. They also credited one month service for the inconvenience.
Did they give any reason why they were originally not able to give you the 10% off? I was told it had something to do with the CRTC wireless code so I didn't push back, but if you are still able to get it, I may have to call in again. How long have you been getting the 10% off discount? Thanks.
Member
Sep 11, 2009
319 posts
25 upvotes
Thornhill
SizzleChest wrote:
Oct 8th, 2017 5:25 pm
Did they give any reason why they were originally not able to give you the 10% off? I was told it had something to do with the CRTC wireless code so I didn't push back, but if you are still able to get it, I may have to call in again. How long have you been getting the 10% off discount? Thanks.
They said they sent a request in and that "it will work this time". I'll find out on October 26th since they only go through these requests once or twice a month (this made no sense to me ...but it didnt really matter)

I was on the $50 plan +10% off for 2-3 years. I think the only reason they budged was that I had it in writing (from the live chat) that the rep said the new $65 plan would also have the 10% off. I kept on going on about how this was misinformation and how I did not authorize the switch unless the 10% got transfered over.

I know I gave up a pretty good 6GB plan, but I can live with 1GB of data (especially since the plan comes with data bytes now). To me its not worth the extra $240 per year.
Newbie
Nov 25, 2013
99 posts
44 upvotes
MISSISSAUGA
Hello, yesterday i just upgraded my phone plan to $55/month 1GB data + unlim calling/text on a $50 down on a Samsung Galaxy S7 (2 year tab), this has no data bytes/spotify 6 months free

I got this plan from their Facebook messenger service btw.
Newbie
Feb 21, 2017
27 posts
1 upvote
Well, round 2 went even worse.

After I did a live chat with a Fido rep just to make sure that we wouldn't lose our cell service once the term of our contracts ended, I politely enquired about a BYOD loyalty plan (as the $100/month 10GB plan I was offered previously was much too pricey over the 2 year term).

I thought I may be able to score a $50 to $55 per month plan with 6GB data...I was basically told to check the website, and that there were no BYOD loyalty plans.

Not sure what others experiences have been like, but Fido's really starting to go down the shitter in terms of trying to keep their customers happy.

I'm thinking the best solution will be to keep an eye out on Black Friday for some BYOD plans and then buy the unlocked phones right from Apple. I hate the idea of shelling out almost $2K for 2 new iphones (7's, not 8's or X's), BUT, if it keeps my 2 year payment amount lower, than it might be the way to go.
Member
Sep 11, 2009
319 posts
25 upvotes
Thornhill
ScottL79 wrote:
Oct 10th, 2017 2:58 pm
Well, round 2 went even worse.

After I did a live chat with a Fido rep just to make sure that we wouldn't lose our cell service once the term of our contracts ended, I politely enquired about a BYOD loyalty plan (as the $100/month 10GB plan I was offered previously was much too pricey over the 2 year term).

I thought I may be able to score a $50 to $55 per month plan with 6GB data...I was basically told to check the website, and that there were no BYOD loyalty plans.

Not sure what others experiences have been like, but Fido's really starting to go down the shitter in terms of trying to keep their customers happy.

I'm thinking the best solution will be to keep an eye out on Black Friday for some BYOD plans and then buy the unlocked phones right from Apple. I hate the idea of shelling out almost $2K for 2 new iphones (7's, not 8's or X's), BUT, if it keeps my 2 year payment amount lower, than it might be the way to go.
Go through the facebook messenger method. From what I understand, the people on there are managers. It wouldn't hurt to throw in the words "disappointed" and "frustrated" in there to help describe your case.

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