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Freedom Mobile

Freedom Mobile $5 credit per month for 3 mths for SMS service outage

  • Last Updated:
  • Mar 13th, 2020 11:36 am
Deal Guru
Aug 17, 2008
10990 posts
13540 upvotes

[Freedom Mobile] Freedom Mobile $5 credit per month for 3 mths for SMS service outage

I couldn't send a text message for about 7 hours yesterday.

I hit up FM on a chat today looking for a credit for the service interruption. I had already called in yesterday to ask about the SMS service and I was able to provide the reference number for the call on today's chat.

The CSR offered me a $5 credit for the next 3 months. I accepted based on a long thread on RFD when something like this happened before, but I can't find that thread now.

Update: Crying Face I found the previous thread. https://forums.redflagdeals.com/freedom ... #p31165847
Images
  • Freedom SMS outage 21Jan20.JPG
  • Freedom $5 credit for 3 months.JPG
Last edited by MrMom on Jan 23rd, 2020 5:43 pm, edited 1 time in total.
Answer not a fool according to his folly, lest thou also be like unto him = Never argue with an idiot, they'll only bring you down to their level & beat you with experience
157 replies
Deal Addict
Dec 26, 2017
1020 posts
790 upvotes
this is the reply i got from the rep

how can i be compensated for this outage
Read
Steve at 16:29, Jan 23:
I'm not aware of any compensation for this outage at this time. Compensation is always calculated after the issue has been resolved, so we can base it off exactly how long the outage lasts

i asked for a note to be put on my account that i will be contacting back for a compensation
Deal Addict
User avatar
Sep 9, 2007
2241 posts
447 upvotes
just got this...

"I understand what you feel about this and as a compensation I will going to provide you a $5 off for 4 months on your account, is that fine for you?"
Deal Addict
Nov 2, 2015
1230 posts
582 upvotes
Vancouver
Damn I am so unlucky to get steve...
Sr. Member
Sep 20, 2011
520 posts
2340 upvotes
Centre of the Univer…
Yeah, Jeff said he can't compensate until after the issue is resolved.
Newbie
Nov 5, 2019
20 posts
56 upvotes
Haha guess we have to wait until Steve and Jeff are off their shift
Deal Addict
User avatar
Mar 9, 2012
4104 posts
2980 upvotes
Kitchener
MrMom wrote: I couldn't send a text message for about 7 hours yesterday.

I hit up FM on a chat today looking for a credit for the service interruption. I had already called in yesterday to ask about the SMS service and I was able to provide the reference number for the call on today's chat.

The CSR offered me a $5 credit for the next 3 months. I accepted based on a long thread on RFD when something like this happened before, but I can't find that thread now.
Nice....I reset my phone last night and everything, thought I had messed with the settings somewhere. I'll see if I can get a credit.
Why can't we all just get along?
Deal Addict
Nov 2, 2015
1230 posts
582 upvotes
Vancouver
tspaddam wrote: I also got 5$ for next 4 months.
how do you start the topic?
Member
User avatar
Jun 26, 2019
348 posts
839 upvotes
Got $5 for 2 months. I didn't bother haggling for more.
Sr. Member
Jun 14, 2016
597 posts
349 upvotes
Calgary
What time did this happen? You can say it in EST.
Deal Addict
Dec 3, 2006
4594 posts
19429 upvotes
Vancouver, BC
Thanks OP! Initially it was $5 only...then "Cassie" did $5 for 2 months..then I said that I understand they've been doing $5 for 4 months and she went ahead and did it.


Got $5 off for next 4 months.
Deal Addict
Dec 24, 2002
2930 posts
621 upvotes
Ajax
a16107 wrote: Damn I am so unlucky to get steve...
Everybody hates Steve and my daughter got Lily and hates her too
Deal Addict
User avatar
Oct 13, 2008
2200 posts
4616 upvotes
Mississauga
Got Rose who only offered 5$, one time only.
Telus $30/75gb US-Canada Plan x 3 lines, $10/Talk& Text line - 24 mths
VVM, 2000 LD minutes, CAN-Int'l Text ($0), 0$ AppleWatch, 5$ CAN-US only Tablet
Rogers $48.99 /24 mths, Ignite 1.5G internet
CIBC, Tang and EQ
Deal Fanatic
Oct 18, 2018
5772 posts
3267 upvotes
gostinger wrote: Everybody hates Steve and my daughter got Lily and hates her too
I got lilly too and she denied and asked me to wait till the issue gets resolved..i hate lilly too she was very rude and strict ...acted as if she was giving the credit from her own pocket ..Screw you Lily
Jr. Member
Nov 27, 2004
137 posts
21 upvotes
Scar
Got a 1 time $5.00 credit, the rep refused to give more. I have been a very long time customer, but was told the credit is plan based. I guess its better than nothing. Thanks OP for letting us know of your success.
Newbie
Mar 19, 2013
87 posts
27 upvotes
was told there was no word on compensation as of right now. Said message back a few days from now

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