Now, I do believe that phones matter a lot in regards to experience with Freedom. 2 family members are on the same plan with Freedom, on LG G5 and LG G6. I send them both a text message while all 3 of us were in the same room in Burnaby.. one phone received it after few seconds (G6), while the other took 10+ minutes. Tested it few times with the same results. Went to Freedom store but someone clueless was working, so we will see again some other time. That LG 5 phone has issues with late messages, frequent dropping of connection where the signal is not strong (elevators / garages), and extremely long re-connection to service times @ 5-10 min.
I am however really happy with a free Samsung s10e, amazing phone.. and the Freedom service has been exceptional for me.