I recently created an account in FPL for receiving in-coming fax. It requires my home address and a contact phone number to setup the account. The phone number cannot be a Dell Voice or FPL number, so I fill in my cell number. Since then, I receive calls from 866-515-5550 at least once a day. For the first few times, I did not pick up the call because it is 1-866-xxxx. Last week, it left a recording of 7 minutes music in my voice mail. I called the 1-866 number and realized that it is from FPL. I then changed my contact number in FPL to a land line number that is no longer in service. Today, 866-515-5550 called my cell again. I answered the call to find out what it is all about. The caller speaks with an accent that is annoying to continue the conversation. I ended the call after 3-4 min. But I was charged 7 minutes (it is OK, but it just seems odd that it is exactly the same duration as the music in my voice mail).
I read the signup terms and conditions again. I cannot locate a clause regarding FPL calling the customer for whatever purpose.