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freephoneline.ca - Free Local Soft Phone Line for lifetime VOIP

Deal Fanatic
Jun 7, 2005
7469 posts
404 upvotes
I recently is having problem with my FPL on Obihai 200, can't dial out, and when I call my FPL number, it went to voicemail directly. However, my Google Voice on the same Obihai is still working fine, so it must be the FPL setup problem (but I didn't touch/change any setting). Since I don't have time to do trouble shooting, could someone please advise me what is the easiest way to reset the FPL (simple steps without reading 2 dozen pages of documents LOL) ? Should I access the Obihai and remove FPL line setting there, and then add it back again ? I just want to make sure I don't mess up the Google Voice setting and create another thing to fix before fixing one LOL.

Thanks for any advice.
Deal Fanatic
User avatar
Mar 3, 2002
8175 posts
2407 upvotes
rdx wrote:
Nov 23rd, 2017 1:34 pm
I recently is having problem with my FPL on Obihai 200, can't dial out, and when I call my FPL number, it went to voicemail directly
And what does registration status in the ATA indicate?

Dial ***1, and enter the IP you're told into your web browser.

Navigate to status-->system status-->SP(FPL) Service Status-->Status

Also, what brand and model router are you using?

I shouldn't have to be pulling teeth for this information, by now. It should simply be provided.
my Google Voice on the same Obihai is still working fine
Google Voice uses XMPP with Obihai ATAs. FPL is SIP. These two services use different protocols, and, consequently, simply because one service works well for you doesn't mean the other will.

Since I don't have time to do trouble shooting
But you have time to post. And instead of posting, you could simply do what you should be doing instead (following the guide): http://forum.fongo.com/viewtopic.php?f= ... 805#p73839.
You could probably start on page 9 (but you should skim through the first 4 pages of the preamble). If you're going to use Obitalk.com, then avoid step 3 on page 12.


A. I mean, I could tell you to login at Obitalk.com, Navigate to Voice Services-->SP(FPL) Service-->X_UserAgentPort
and change X_UserAgentPort to a random port number between 30000 and 60000. (save/submit)

Just pick a port number in that range. Change to a new port number in that range. Click the
“submit” button, and reboot the ATA. (If you use Obitalk.com to change settings, you will need to use
Obitalk.com).

If changing X_UserAgentPort works, you were dealing with a corrupted NAT connection in your router.
Possibly a NAT router connection was never disconnected or never timed out properly. And, then, the
ATA keeps the corrupted connection in a persistent state over and over again. (Credit goes to Mango for
this information). Possibly, this problem is due to the router's UDP timeout being in excess of the ATA's
Failure Retry timer (RegisterRetryInterval with Obihai ATAs). With FPL, that's 120 seconds.

B. I could also tell you to try rebooting your modem–>router (wait for it to be fully up and transmitting
data)–>ATA (in that order). That's always the proper device boot order.

But I'm floundering in the dark because you're not providing enough information.
could someone please advise me what is the easiest way to reset the FPL (simple steps without reading 2 dozen pages of documents ?
Imagine how much easier your life would be if you just setup FPL properly once, the first time. It should take less than an hour, really.
I don't mean any offense, but I find it super frustrating trying to help people who are unwilling to put in the bare minimum amount of effort to do something properly and learn.



For people that know what they're doing, it probably takes less than 10-15 minutes, unless their router needs to be flashed to third party firmware.

If you're using an R7000, I would switch router firmware to Xwrt-Vortex, as an initial step, and disable all port forwarding in your router.
http://xvtx.ru/xwrt/index.htm
http://xvtx.ru/xwrt/download.htm (you need to download the zip file starting with "R7000").
For instructions, visit http://www.linksysinfo.org/index.php?th ... 000.71108/.
I do not accept responsibility for failed firmware updates.

Afterwards, turn off the router and the ATA. Turn on the router. Wait for it to be fully up and running (including Wi-Fi). Then turn on the ATA. In your router, navigate to Advanced Settings–>WAN–>NAT Passthrough–>SIP Passthrough. Change SIP Passthrough to “Enabled + NAT helper.” Click “Apply.”


but I didn't touch/change any setting
That doesn't matter. Problems can arise without you doing anything.

Thanks to Mango, many of us now understand that in order for ATAs to remain registered and working properly with a VoIP SIP provider like Freephoneline, in particular after power failures, the following conditions must be met:

UDP Unreplied Timeout (in your router) < NAT Keep-alive Interval (in your ATA; for Obihai ATAs this is X_KeepAliveExpires) < UDP Assured Timeout (in your router) < SIP Registration Failure Retry Wait Time (or RegisterRetryInterval in Obihai ATAs)

“<“ means less than.

When a modem leases a new IP address, a problem can arise where prior associations using the old IP address are maintained in the router. When the ATA attempts to communicate using the old IP address, the response is unreplied, and then if the UDP Unreplied timeout is greater than the Keep Alive Interval (and UDP Unreplied timeout is often set to 30 by default in consumer routers) a problem arises where the corrupted connection persists. If UDP Unreplied timeout is, for example, 10, and the NAT Keep Alive Interval is 20, then the corrupted connection will timeout or close. A new connection will be created, and everything will work fine.

Another problem can occur when the Keep-Alive interval is greater than UDP Assured Timeout (often 180 by default in consumer routers): the NAT hole will close due to the ATA not communicating frequently enough with the SIP server. In turn, incoming calls may, intermittently, not reach the ATA. Again, X_Keepalives expires is supposed to be 20 with FPL.

Getting access to both UDP Unreplied Timeout and UDP Assured Timeout settings in consumer routers may be difficult, if not impossible. Asuswrt-Merlin, third party firmware for Asus routers, does offer easy access to these two settings, which are found under General–>Tools-->Other settings. In part, for this reason, I tend to use Asus routers. However, my understanding is that third party Tomato firmware has these two settings as well. So if your router supports Tomato firmware, that may be another option. Note that I will not be held accountable any damage resulting from failed firmware updates.

The keep alive interval for FPL is 20. The SIP Registration Failure Retry Wait Time is 120. I use 10 for UDP Unreplied Timeout and 117 for UDP Assured Timeout.




Anyway, if you're not willing to follow the guide and not willing to troubleshoot properly, then perhaps someone else can assist you.
If you have a specific question understanding something in the guide, then ask.
Otherwise, it's just not worth the effort on my part. You could delete your FPL profile on Obitalk.com and then re-add it, but next week, several months down the line . . .
at some point, you're eventually going to run into similar problems. The default profile for FPL at Obitalk.com doesn't work well universally with all routers.
And you may need to figure out how to adjust UDP timeout settings in your router.
Please do not PM me for technical assistance unless I PM you first. Please post on the forums instead. I help out when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.51x) can be found here.
Member
Jan 7, 2006
225 posts
20 upvotes
Toronto
Does the $80 voip unlock key on FPL ever dip in price?
Deal Fanatic
User avatar
Mar 3, 2002
8175 posts
2407 upvotes
Kevin711 wrote:
Nov 28th, 2017 2:39 pm
Does the $80 voip unlock key on FPL ever dip in price?
No. If anything, it increases. When I bought it, originally, it was $50+tax. Over the years, it's climbed to $79.95+tax.
Please do not PM me for technical assistance unless I PM you first. Please post on the forums instead. I help out when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.51x) can be found here.
Deal Addict
User avatar
Jan 19, 2005
3362 posts
436 upvotes
Webslinger wrote:
Nov 28th, 2017 2:46 pm
No. If anything, it increases. When I bought it, originally, it was $50+tax. Over the years, it's climbed to $79.95+tax.
I also got it for $50+tax I think like over 10 yrs. ago. Well worth it, even at much more. I hope FPL remains profitable for years to come.
signature closed for renovation
Newbie
Jan 16, 2016
66 posts
4 upvotes
Calgary, AB
I am having issues with one way audio on voip4.freephoneline.ca:6060 using pap2t. I've tried g729a and g711u. Can anyone help?
Deal Fanatic
User avatar
Mar 3, 2002
8175 posts
2407 upvotes
totti07 wrote:
Dec 3rd, 2017 4:33 pm
I am having issues with one way audio on voip4.freephoneline.ca:6060 using pap2t. I've tried g729a and g711u. Can anyone help?
Avoid G.729a unless you're using cellular data in a weak signal area or enjoy listening to inferior audio quality.

Getting one way audio issues with a PAP2T-NA and Freephoneline? Are incoming calls not ringing? Can you not hear one side of the conversation (you can hear the caller, but the caller can't hear you or vice versa)?

These instructions do not address "this account is not valid" messages (you would need to contact FPL/Fongo for that problem).
"If you’re getting an “invalid account” error messages, or if people trying to call you are hearing "invalid account" or a busy signal, please log in to your account online at https://www.freephoneline.ca/followMeSettings and reset your Follow Me settings (or disable it). Please ensure your temporary FPL number is not listed as one of the Follow Me numbers."

If you have calls going straight to voicemail, login at https://www.freephoneline.ca/voicemailSettings and ensure "Rings before voicemail" is greater than 1.

Preliminary Steps

i) Make sure your ringer is enabled on your phone. Check to ensure all cords are properly seated and working properly. Try a different phone.

ii) Log into your PAP2T

A. Under User 1 and User 2 tabs (both of these)

B. Select Advanced View

C. Under Supplementary Service Settings

Ensure

a) DND setting is set to NO
b) Block ANC Setting is set to NO
c) DND Activated is set to NO

D. Under User 1 and User 2 tabs (both of these)

Check Call Forward Settings

a) Cfwd All Dest:

That field should be blank. If there's a phone number there you don't recognize, you were hacked.
Make that field blank.

b) Cfwd Busy Dest

That field should be blank. If there's a phone number there you don't recognize, you were hacked.
Make that field blank.


c) Cfwd No Ans Dest

That field should be blank. If there's a phone number there you don't recognize, you were hacked.
Make that field blank.

E. Ensure that you're using the correct SIP Username and Password: login at https://www.freephoneline.ca/showSipSettings.



Hardware Specific Issues

A. Netgear R7000 routers

Update firmware. Disable SIP ALG in this router. Then reboot modem, router, and ATA in that order. Then test again.

If you have a Netgear R7000 router, you may need to install third party XWRT-Vortex firmware. I recommend doing this anyway to obtain easy access to both UDP Unreplied and UDP Assured timeout settings. Afterwards, turn off the router and the ATA. Turn on the router. Wait for it to be fully up and running (including Wi-Fi). Then turn on the ATA. Download XWRT-Vortex here: http://xvtx.ru/xwrt/download.htm. In your router, navigate to Advanced Settings–>WAN–>NAT Passthrough–>SIP Passthrough. Change SIP Passthrough to “Enabled + NAT helper.” Click “Apply.”

B. Nettis 4422 modem from Carry Telecom (click the "Internet" tab)
http://www.carrytel.ca/support.aspx
Q : DSL - My VoIP phone does not work with Netis 4422 modem.
A : Please download the newest Netis firmware at www.carrytel.ca/download/netis1228.zip. Unzip the netis1228.zip file and update the firmware file netis1228.img for your modem. The new firmware has been tested and working with most of Voip phone providers

C. Asus VLAN

A number of people have been trying to eliminate Bell Hubs from their setups by using this guide: http://blog.ngpixel.com/post/1044497475 ... own-router.
At the time of this guide being written, NAT acceleration must be disabled in this setup in order for SIP services, including Freephoneline, to work properly. In your router, navigate to Advanced Settings-->LAN-->Switch Control-->NAT Acceleration. Select "disable." Click "apply."Then reboot your modem, router (wait for Wi-Fi SSIDs to populate first before rebooting ATA), and your ATA, in that order.

To determine whether you need NAT Acceleration enabled, visit https://routerguide.net/nat-acceleration-on-or-off/. If you do require NAT Acceleration to be enabled, don’t use VLAN with Asus routers.

D. Hitron CGN series gateway modem/router combos (from Rogers, Shaw, or another ISP) or any modem/router combo from any ISP with SIP ALG forced on

If you don’t have your own router, and if you can’t get someone from Rogers or your ISP to disable SIP ALG for you in their modem/router combo, your ATA may need to register with voip4.freephoneline.ca:6060. The purpose of voip4.freephoneline.ca:6060 is to help circumvent faulty SIP ALG features in routers. So, if you’re experiencing one-way audio issues as a result of SIP ALG, this is the SIP server to try. Check to ensure that you can’t disable SIP ALG yourself (refer to point E below).

E. Hitron CGN3ACSMR and CODA-4582 series gateway modem/router combos from Rogers (and possibly other ISPs)
Open your web browser, and login at 192.168.0.1. Default username is cusadmin.
Select the “Basic” tab and disable “SIP ALG.” Click the “save changes” button.





In addition to what's written below, enable QoS properly in your router for your ATA.
http://www.obihai.com/support/troubleshooting/sg/choppy (not just for choppy audio; if all your bandwidth is being eaten up by other devices using the internet, calls won't occur either)


These instructions do not address "this account is not valid" messages (you would need to contact FPL/Fongo for that problem).
"If you’re getting an “invalid account” error messages, or if people trying to call you are hearing "invalid account" or a busy signal, please log in to your account online at https://www.freephoneline.ca/followMeSettings and reset your Follow Me settings (or disable it). Please ensure your temporary FPL number is not listed as one of the Follow Me numbers."




Full Steps

Do the following, slowly and carefully, all the way down until the problem is resolved:

1. Before beginning the steps below make sure whatever modem/router combo your ISP gave you is in bridge mode if you are using your own router. Call/contact your ISP if you have to. For Bell Hubs, visit http://forums.redflagdeals.com/please-s ... r-1993629/

2. Disable DMZ and all port forwarding in your router. Port forwarding is a security risk.


3. In your PAP2T, Navigate to Line 1 (or whatever you're using for FPL)-->SIP settings, change SIP Port to a random number between 30000 and 60000


4. In your PAP2T, Navigate to the SIP tab-->NAT Support Parameters, and make sure that the following settings are enabled:

a)Handle VIA received-->yes
b)Handle VIA rport-->yes
c)Substitute VIA Addr-->yes

5. Retest
When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.

Then retest by calling your FPL phone number. If the problem is solved, don't continue.

6. If there are still problems, try disabling the SIP ALG feature in whatever router or modem/router combo it is that you're using:
http://www.obihai.com/faq/sip-alg/calling-out
I'm of the opinion Apple routers don't offer this feature, but you might as well check. If you manage to disable SIP ALG in the router, then retest.

DLINK router users may need to log into the admin page of their router, click the "Advanced" tab and then "Firewall Settings",
navigate to "Application Level Gateway (ALG) Configuration", and uncheck SIP: http://www.support.dlink.com/emulators/ ... dv_dmz.htm

If you received a modem/router combo, from your ISP ask your ISP. It is typically better to stick the modem/router combo from your ISP in bridge mode and use an external router.

See here for an example on how to disable SIP ALG in a router: http://www.obihai.com/faq/sip-alg/disable-alg

Image

Save settings.
Turn off both router and ATA. Turn on router. Wait for router to be fully up and transmitting data. Turn on ATA.
Then retest by calling your FPL phone number. If the problem is solved, don't continue.

7. Try Proxyserver voip4.freephoneline.ca:6060
visit http://forum.fongo.com/viewtopic.php?f=15&t=16294 (look at page 6 of the .pdf)


Retest. When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.

Then retest by calling your FPL phone number. If the problem is solved, don't continue.

voip4.freephoneline.ca:6060 is a SIP server whose purpose is to help those with SIP ALG issues (can't disable it in the user's router, for example).



8. Try this at your own risk: use voip3.freephoneline.ca as the proxyserver

voip3.freephoneline.ca is intended for testing purposes only--or for those who receive explicit permission to use it. Using it for an extended period may get your account banned. However, if using voip3.freephoneline.ca does work, you should open up a ticket with support and let them know that you can't get two-way audio any other way: https://support.fongo.com/anonymous_requests/new. For the issue type, select VoIP Unlock Key–>My Account Inquiry. Ask for a “forced account registration.”

If no responds to your support ticket, provide the ticket number in a private message to Fongo Support: http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

FPL configures its SIP servers differently than many other VoIP providers.
voip3.freephoneline.ca conforms more to the norm. But using it without permission can get your account banned.
If you'd like to avoid getting your account banned, use Proxyserver voip.freephoneline.ca, voip2.freephoneline.ca, or voip4.freephoneline.ca:6060 instead and skip to step #10.

9. Retest. When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.

Then retest by calling your FPL phone number.

10. If none of that helps, then, unfortunately, you're pretty much stuck with port forwarding your RTP (UDP) port range 16384-16482 from your router to your ATA. For reference, that range can be found under SIP-->RTP Parameters-->RTP Port Min and RTP Port Max. You're going to want to double check those numbers in your ATA. RTP packets need to reach your ATA in order for you get incoming audio. Quite often, when the one way audio issue occurs, this is the problem. RTP packets are not reaching your ATA. Ideally, one should not have to port forward in order to achieve proper two-way audio, since port forwarding does create security issues. Port forwarding should only be done when everything else fails.

Refer to the port forwarding section of your router manual to learn how to port forward to your ATA. If a router was given to you by your ISP, call your ISP.

11. Retest. When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.


Then retest by calling your FPL phone number.


12. Thanks to Mango, many of us now understand that in order for ATAs to remain registered and working properly
with a VoIP SIP provider like Freephoneline, in particular after power failures, the following conditions must be met:

UDP Unreplied Timeout (in your router) < NAT Keep-alive Interval < UDP Assured Timeout (in your router) < SIP Registration Failure Retry Wait Time (Reg Retry Intvl)

“<“ means less than.

A problem can occur when the Keep-Alive interval is greater than UDP Assured Timeout (often 180 by default in
consumer routers): the NAT hole will close due to the ATA not communicating frequently enough with the SIP server.
In turn, incoming calls may, intermittently, not reach the ATA. Again, NAT Keep-alive Interval is supposed to be 20 with
FPL.

Getting access to both UDP Unreplied Timeout and UDP Assured Timeout settings in consumer routers may be
difficult, if not impossible. Asuswrt-Merlin, third party firmware for Asus routers, does offer easy access to these two
settings, which are found under General–>Tools-->Other settings. In part, for this reason, I tend to use Asus routers
that work with Asuswrt-Merlin. However, my understanding is that third party Tomato firmware has these two settings
as well. So if your router supports Tomato firmware, that may be another option.
The keep alive interval for FPL is 20. The SIP Registration Failure Retry Wait Time (Reg Retry Intvl setting in your ATA) is 120. I use 10 for UDP
Unreplied Timeout and 117 for UDP Assured Timeout.


13. If all else fails, try posting at http://forum.fongo.com/viewtopic.php?f= ... &start=300 and/or open a support ticket at https://support.fongo.com/anonymous_requests/new. For the issue type, select VoIP Unlock Key–>My Account Inquiry. In addition to explaining your issue, request a “forced registration.”
If no responds to your support ticket, provide the ticket number in a private message to Fongo Support: http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.
Please do not PM me for technical assistance unless I PM you first. Please post on the forums instead. I help out when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.51x) can be found here.
Newbie
Feb 7, 2017
93 posts
22 upvotes
Didn't google voice drop XMPP? My google voice stopped working since last summer. If it is working again, I would recheck my obihai 202.
Deal Fanatic
User avatar
Mar 3, 2002
8175 posts
2407 upvotes
Siward44 wrote:
Dec 7th, 2017 1:59 pm
Didn't google voice drop XMPP?
No. OBi200/202 users need to update to the latest firmware version. But I'm unsure what your question has to do with Freephoneline.
Please do not PM me for technical assistance unless I PM you first. Please post on the forums instead. I help out when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.51x) can be found here.
Deal Addict
Sep 12, 2007
1225 posts
242 upvotes
Gee wrote:
Jul 1st, 2017 9:42 am
I use the SPA525G2 and it works fine with FreePhoneLine. It configures just like any other SPA ATA
Hi Gee, thanks for this by the way, if I hadn't thanked you. I went ahead and got the phone line, put in the details provided in the SPA525G and it works. However, I have some issues with background noise, and have received some feedback from the other end on calls telling me that the connection isn't so good.

Would you happen to have any advice on some of the other settings in the SPA525G that I can change to optimize the use of this device? My internet connection is through a Meraki Z1 in which I have set the "Traffic shaping" rule as High Priority for all VOIP and video conferencing with "Expediting forwarding, voice" under DSCP tagging (as Meraki recommends).

But likely there are some setting on the SPA525G itself that I could improve.
Is there a particular firmware for this device you would recommend?

Thanks in advance!
Member
Aug 8, 2014
448 posts
78 upvotes
Markham, ON
"This Account Number is Not Valid"
If you ported in your number from another provider, but were using the temporarily assigned FPL number on ATA adapter until the port was complete, you will need to change the username/login back to your permanent number once port is complete.
Deal Expert
Aug 2, 2004
25869 posts
2875 upvotes
East Gwillimbury
vodka wrote:
Dec 8th, 2017 9:12 am
But likely there are some setting on the SPA525G itself that I could improve.
Is there a particular firmware for this device you would recommend?
The firmware I am using is 7.5.4

I did tweak some of the settings but I don't remember which ones. I will take a closer look this weekend
Deal Addict
Sep 12, 2007
1225 posts
242 upvotes
Gee wrote:
Dec 8th, 2017 5:02 pm
The firmware I am using is 7.5.4

I did tweak some of the settings but I don't remember which ones. I will take a closer look this weekend
Thanks, I appreciate it. I'm running 7.5.3 will take a look at 7.5.4 and see what the difference is. Feel free to PM me.

Cheers
Member
Dec 23, 2007
254 posts
56 upvotes
Hello fellow RFDers. I am looking for answers to what I think are probably very basic questions - if I do a factory reset on my router, do I need to go through the complete setup process for my freephoneline to work again??? Do I disconnect my ATA from the router while doing a reset on the router???

I have an Obi200, ASUS RT-AC68U router and Fibre internet (no modem) and I do not use Google Voice. My NOD32 has informed me that there is a firmware update for the router. That's great but I cannot remember the password for the life of me!!! So I now need to do a factory reset on the router. I also see via a recent post from Webslinger that I should make sure some settings in the router are set to avoid problems in a power outage, among other things. I have searched this thread and the Fongo support forum but can't find an answer to this. I just wanna make sure that I do this late at night if I'm gonna be temporarily without a phone.

Thank you in advance for any help that is provided and a tip of the hat to Webslinger for all of his efforts here!

Have been setup with my number ported for the better part of 2 years and the system has run flawlessly from day 1. I would highly recommend to others that still have a landline to do some research and kiss their telco goodbye!
[QUOTE]Originally Posted by L4cky "not haven't checked the dipstick, pretty cold at this moment at 5 am, lol but I don't even know how... lol"
george__ Oh my. -_-"[/QUOTE] lulz :razz: :lol: :razz:

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