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freephoneline.ca - Free Local Soft Phone Line for lifetime VOIP

Deal Fanatic
May 23, 2003
9429 posts
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GTA
Hey Webslinger,

Do you know if FPL changed their configuration for "Followme" on their website? I thought there was a way to setup how many rings it would try my ATA and then how many rings for each number but I can't seem to figure out how to get that setup like that again.

I see I can set it up to either forward the call always or to forward when I am not available but I would like my ATA to ring 3 times and then hunt through the next two numbers like 4 or 5 rings each.
Deal Fanatic
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Mar 3, 2002
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rdx wrote:
Jan 3rd, 2019 6:56 am
I reboot everything and it is working again. But I understand you explained that it is not the permanent solution.

Should I just simply switch to the modem/built in router (Hitron cgn3)provided by the internet service provider ? And it will solve the issue ?
That's not really ideal either. If rebooting worked, this issue is likely related to UDP timeouts. You need to be able to adjust UDP timeouts. ISPs don’t provide routers that let you do that. Routers running Asuswrt-Merlin, for example, do: https://asuswrt.lostrealm.ca/about.

Regardless, refer to page 22, and change X_CheckPrimaryFallbackInterval to 7200.
Last edited by Guest1284983 on Jan 3rd, 2019 12:49 pm, edited 1 time in total.
Please do not PM me for tech support. I help out on the forums when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.60) can be found here. OBi200 info can be found here. For OBi202 info, click here.
Deal Fanatic
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Mar 3, 2002
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YLSF wrote:
Jan 3rd, 2019 9:47 am
Hey Webslinger,

Do you know if FPL changed their configuration for "Followme" on their website?
They haven't.
I thought there was a way to setup how many rings it would try my ATA and then how many rings for each number
Sequential (for ring mode)-->Always Call forward

I was surprised to see that I can enter my own FPL number as the first Follow Me number since FPL doesn't permit forwarding to other FPL numbers:
https://support.freephoneline.ca/hc/en- ... Follow-Me-

And then you can add other numbers in the list followed by the number of rings.

I haven't tested to see whether that works for everyone. Anyway, you can find out whether that works for you. Keep in mind, if the phone call never reaches the ATA first, MTelemarketers (Telemarketer filtering done by the Obihai ATA) won't work.
Please do not PM me for tech support. I help out on the forums when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.60) can be found here. OBi200 info can be found here. For OBi202 info, click here.
Deal Fanatic
May 23, 2003
9429 posts
983 upvotes
GTA
rdx wrote:
Jan 3rd, 2019 6:56 am
I reboot everything and it is working again.

Thanks
Next time when you are posting a response maybe don't quote the ENTIRE message you are responding too :) Just a small quote so they see that you are responding is adequate
Deal Fanatic
May 23, 2003
9429 posts
983 upvotes
GTA
Webslinger wrote:
Jan 3rd, 2019 10:33 am
They haven't.



Sequential (for ring mode)-->Always Call forward

I was surprised to see that I can enter my own FPL number as the first Follow Me number since FPL doesn't permit forwarding to other FPL numbers:
https://support.freephoneline.ca/hc/en- ... Follow-Me-
Ok. Thanks, I set it up like that and got it to work

Originally, I set it up like you suggested but it didn't work. I looked further into what was happening and for some reason my ATA connected phone actually wasn't ringing so that is why the call forwarding wasn't working as I was expecting it too. I connected my Groundwire App (i.e. had it start registering for inbound calls) and I power down my ATA and it worked as expected to my VOIP connected phone. I unregistered the APP and made sure it didn't show as connected/registered and I turned back the ATA on. I made sure that it showed on FPL as the connected device, etc but when I would call it the ATA would not ring, it would go right to the next number on the list. I then disabled the forwarding to see what would happen and then when I called the FPL number it went right to Voicemail. I then called from my cell, I have an Auto Attendant setup. I was able to select "1" to "continue this call" and then the ATA would ring through. So I figured it was an issue with the was my inbound call routing was set up. I looked at it and compared some other stuff I was reading (was about to go back to your original guide) and then I decided to add a , ph " to the end. Sure enough that fixed it. I am not sure if I accidently removed the PH at some point or what but everything is working as expected now and the tip to add my own number at the start of the follow me numbers achieves what I am looking for.

Thanks again!
Deal Fanatic
May 23, 2003
9429 posts
983 upvotes
GTA
Hey Webslinger, me again.

I know this is a legacy device so if you don't have any suggestions I completely understand but figured I would ask since you have so much experience with this kind of stuff and I have spent a few hours trying to figure it out!
I am currently configuring an ATA for my sister and mom. These are the older Linksys adapters (Pap2) I bought like 10 years ago through a deal posted on RFD. I them up with the purchased config info from FPL and it is working fine for outgoing and incoming calls at my test location. I noticed that the one box had an old firmware. Showed 2.09D. It has the Sipura menus on it. I tried upgrading to 3.1.22 but it wouldn't stick. I used the upgrade software (have a file called - rec-pap2-3-1-22-LS ) but it would connect, upload the firmware and say it was successfully upgraded but it would stay at the same version. I looked around and found this site with some firmwares - http://prov.802.cz/fw/ and I used the upgrade via the web interface instead but it also wouldn't take 3-1-22 version. Instead I used the web interface to load this FW and it worked - spa2000-03-01-10-j.bin . I tried to go back and then upgrade from there to 3.1.22 as per the methods above but it didn't work.

I understand that 3.1.22 is the best/most stable version but I can't figure how to get it loaded. Any suggestions? Maybe it isn't compatible from what I have installed there now.
Deal Fanatic
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Mar 3, 2002
9417 posts
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YLSF wrote:
Jan 14th, 2019 4:34 pm
Any suggestions?
I'm not going to be able to help you with this problem (and I don't know if the device was ever locked, but if it was locked, I don't want to start giving wrong advice since the issue could be related to its prior locked state).
Recovery firmware can be found here: https://community.cisco.com/t5/atas-gat ... light/true#, but I have no clue whether it will help. FWIW, in general, I don't recommend updating ATA firmware unless there's a problem.

Anyway, I suggest asking at http://www.dslreports.com/forum/voip if no one else assists. Someone there will be more likely to have encountered this problem.
Last edited by Guest1284983 on Jan 15th, 2019 2:52 pm, edited 3 times in total.
Please do not PM me for tech support. I help out on the forums when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.60) can be found here. OBi200 info can be found here. For OBi202 info, click here.
Deal Addict
Feb 18, 2003
1540 posts
50 upvotes
Scarborough
anyone have the hitron cgn3 modem working with freephoneline?
a friend cant seem to get voip to work
Deal Expert
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Feb 24, 2003
15368 posts
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Toronto
vr6man25 wrote:
Jan 15th, 2019 1:34 pm
anyone have the hitron cgn3 modem working with freephoneline?
a friend cant seem to get voip to work
Not sure if that particular modem has a SIP ALG option but try disabling it. I was having problems with my Hitron on Rogers and an obi200 and disabling SIP ALG resolved the issue I was having.
Deal Addict
Feb 18, 2003
1540 posts
50 upvotes
Scarborough
How to disable it?
Internet is from carrytel .
audit13 wrote:
Jan 15th, 2019 1:49 pm
Not sure if that particular modem has a SIP ALG option but try disabling it. I was having problems with my Hitron on Rogers and an obi200 and disabling SIP ALG resolved the issue I was having.
Sr. Member
May 7, 2012
810 posts
360 upvotes
vr6man25 wrote:
Jan 15th, 2019 2:00 pm
How to disable it?
Internet is from carrytel .
I had to call Rogers tech to disable SIP ALG on the hitron cgn3. Try carrytel support?
Deal Fanatic
User avatar
Mar 3, 2002
9417 posts
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vr6man25 wrote:
Jan 15th, 2019 1:34 pm
anyone have the hitron cgn3 modem working with freephoneline?
a friend cant seem to get voip to work
Try voip4.freephoneline.ca:6060 for the ProxyServer in the ATA to bypass SIP ALG. It would help to know what brand and model ATA is being used and what “won’t work” means exactly.
Last edited by Guest1284983 on Jan 15th, 2019 2:47 pm, edited 1 time in total.
Please do not PM me for tech support. I help out on the forums when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.60) can be found here. OBi200 info can be found here. For OBi202 info, click here.
Deal Fanatic
User avatar
Mar 3, 2002
9417 posts
3286 upvotes
vr6man25 wrote:
Jan 15th, 2019 2:00 pm
How to disable it?
Internet is from carrytel .
You can't with carrytel's CGN3. The option to disable SIP ALG isn't available to customers in the UI. You can try asking them to do it (I believe the answer has always been no according to Carrytel customers), but even if they do, in the event they push another firmware update to the CGN3, SIP ALG can become enabled again.

SIP ALG listens to traffic on UDP port 5060. voip4.freephoneline.ca:6060 exists to bypass SIP ALG problems.
----

For anyone new to using SIP services as home phones, I'm just going to copy and paste something I've written before (mostly within the context of helping FPL users, but all four points apply to users of home phone SIP services in general). There's too many newcomers (and even existing users) who don't know this information.




For VoIP SIP services, you want

1) a router that does not have a full cone NAT,

Visit https://www.think-like-a-computer.com/2 ... es-of-nat/.
Mango from the Obitalk.com forums writes,
“Use a restricted cone NAT router, and do not use port forwarding or DMZ. Restricted cone NAT will only permit
inbound traffic from the service provider you're registered to. If you have a full cone NAT router, it will allow traffic
from any source. This is probably not what you intend.
If you have a Windows computer, you can test your router using the utility here:
http://www.dslreports.com/forum/remark,22292023. To run it, use stun stun.ekiga.net from a command prompt.”
Essentially, you download the stun-test.zip file; extract the stun.exe file from within the zip file to an easily
accessible location; use an elevated command prompt (visit
http://www.thewindowsclub.com/how-to-ru ... inistrator); change directory (cd) to the
directory or location where you extracted stun.exe (visit
http://www.digitalcitizen.life/command- ... c-commands); and type “stun stun.ekiga.net” without
the quotation marks followed by the enter/return button on your keyboard.
Asus routers, at the time of this writing, produce port restricted cone NAT routers, for example and are fine,
provided you’re using one with Asuswrt-Merlin, third party firmware installed: https://asuswrt.lostrealm.ca/about.

2) a router that lets you disable SIP ALG if it's buggy,

To understand why SIP ALG often causes horrible problems, please visit
http://www.voip-info.org/wiki/view/Routers+SIP+ALG (scroll down to the section on SIP ALG problems).

If you're dealing with a modem/router combo issued by an ISP or a router with SIP ALG forced on, you may have
to use voip4.freephoneline.ca:6060 for the Proxy Server. The purpose of voip4.freephoneline.ca:6060 is to circumvent
faulty SIP ALG features in routers.

3) a router that allows you to set QoS or assign highest priority to your ATA or IP Phone over all other devices on your LAN (local area network),

For a very general description of what QoS can do for you, visit https://www.voipmechanic.com/qos-for-voip.htm.
The basic idea is if you're torrenting or have a bunch of other computers, smartphones, tablets, etc. downloading and uploading (hogging all your available bandwidth), you don't want
your ATA not to have access to enough bandwidth to make or receive calls properly. So QoS or a Bandwidth Monitor feature (which is just another form of QoS) is a really good idea for VoIP users.

I often get an occasional relative complaining to me, "Hey my calls sound choppy." And then when I go visit, some kids are playing MMOs on a computer, while another person is downloading a huge file,
and another person is backing up files to a cloud service all at the same time someone else is trying to talk on the phone. All those devices, without QoS enabled, are fighting over available bandwidth along with the ATA.

and 4) A router that lets you adjust both Unreplied and Assured UDP timeouts.

Thanks to Mango, many of us now understand that in order for ATAs to remain registered and working properly with a VoIP SIP provider like Freephoneline, in particular after power failures, the following conditions must be met:

UDP Unreplied Timeout (in your router) < NAT Keep-alive Interval (in your ATA; for Obihai ATAs this is X_KeepAliveExpires) < UDP Assured Timeout (in your router) < SIP Registration Failure Retry Wait Time (or RegisterRetryInterval in Obihai ATAs)

“<“ means less than.

When a modem leases a new IP address, a problem can arise where prior associations using the old IP address are maintained in the router. When the ATA attempts to communicate using the old IP address, the response is unreplied, and then if the UDP Unreplied timeout is greater than the Keep Alive Interval (and UDP Unreplied timeout is often set to 30 by default in consumer routers) a problem arises where the corrupted connection persists. If UDP Unreplied timeout is, for example, 17, and the NAT Keep Alive Interval is 20, then the corrupted connection will timeout or close. A new connection will be created, and everything will work fine.

Another problem can occur when the Keep-Alive interval is greater than UDP Assured Timeout (often 180 by default in consumer routers): the NAT hole will close due to the ATA not communicating frequently enough with the SIP server. In turn, incoming calls may, intermittently, not reach the ATA. Again, X_Keepalives expires is supposed to be 20 with FPL.

(the above settings are making reference to those in Obihai ATAs)

Getting access to both UDP Unreplied Timeout and UDP Assured Timeout settings in consumer routers may be difficult, if not impossible. Asuswrt-Merlin (I would avoid any model less powerful than an RT-AC68U), third party firmware for Asus routers, does offer easy access to these two settings, which are found under General–>Tools-->Other settings. My understanding is that third party Tomato firmware has these two settings as well. So if your router supports Tomato firmware, that may be another option. Note that I will not be held accountable any damage resulting from failed firmware updates.


Apparently, Mikrotik routers also allow users to change both Assured and Unreplied UDP timeout settings as well:
https://forums.redflagdeals.com/recomme ... #p28056619 (I've never used them and can't advise buying them or answering questions about them)
https://forums.redflagdeals.com/recomme ... #p28059363
https://forums.redflagdeals.com/recomme ... #p28059444

The keep alive interval for FPL is 20. The SIP Registration Failure Retry Wait Time is 120. I use 17 for UDP Unreplied Timeout and 117 for UDP Assured Timeout.



ISPs do not issue customers routers that can do all four things I just listed. Typically it's far better to have your own router with strong QoS functions and a restricted cone NAT firewall,
disable whatever SIP ALG feature is enabled in the router, and stick whatever modem/router combo your ISP gives you into bridge mode (for Bell Hubs you can just do PPPoE login using your own router if you want). For Bell Hubs, visit please-sticky-how-bypass-bell-hub-use-y ... r-1993629/. For Rogers Hitron, visit https://www.rogers.com/customer/support ... ridgemodem (CGN3 instructions also apply to CODA-4582).
Please do not PM me for tech support. I help out on the forums when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.60) can be found here. OBi200 info can be found here. For OBi202 info, click here.
Deal Fanatic
May 23, 2003
9429 posts
983 upvotes
GTA
Webslinger wrote:
Jan 15th, 2019 1:04 pm
FWIW, in general, I don't recommend updating ATA firmware unless there's a problem.
Ok thanks. I am going to give my sister the device with the 3.1.15 firwmare on it. I came across that recovery firmware you linked to and it was the one not updating. Will try to post on the DSL reports to see if any suggestions there for the other ATA that I have.
Deal Addict
Feb 18, 2003
1540 posts
50 upvotes
Scarborough
Linksys PAP2T
Carrytel says no way to disable sip alg
Carrytel says promo internet only offers cgn3 modem
No service when plugged into cgn3, and when using other router.
Have tried the string value below . still nothing
Stuck
Webslinger wrote:
Jan 15th, 2019 2:08 pm

Try voip4.freephoneline.ca:6060 for the ProxyServer in the ATA to bypass SIP ALG. It would help to know what brand and model ATA is being used and what “won’t work” means exactly.

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