Frustrating product return experience at walmart.

[nounou23]

This evening we went to walmart to return a unopened black ink cartridge that my mother in law bought and it was the wrong one.

Anyway. There was 5 people in front of us doing some money transfers things that took like 30 min then there was this guy that had a coffee maker with no box or receipt. He said he bought it 1 week ago and only worked once. They started looking in store to find the item but after like 30 min they told him they could find that product was sold in their store. The return woman asked him how much he paid and he said 50$. So they took a random coffee maker Upc and did the return on a gift card. I was suprised since the coffee maker didnt look 1 week old.


Well now it was our turn after like 1 hour of wait and im not kidding there was other people in line even that one of them asked the return lady to take other customers while they were searching for his coffee maker and she refused.

Anyway. I told her we bought it and it was the wrong ink but we didnt have a receipt so the return lady said no problem ill give you a gift card (like the return policy mention) and i was very happy/ok about that. But then halfway in the return this guy comes over (same guy that approve the other return for the coffee maker) and tell us we cannot return ink without a receipt because its considered electronic. My wife was so pissed because of all the wait time. I didnt even want to argu and left becaue in my opinion this was pure BS.

Im really thinking of calling the store manager tomorow about this because it doesnt make sense.

Anyone had similar experience at walmart?

[Rockymountain]

This evening we went to walmart to return a unopened black ink cartridge that my mother in law bought and it was the wrong one.

Anyway. There was 5 people in front of us doing some money transfers things that took like 30 min then there was this guy that had a coffee maker with no box or receipt. He said he bought it 1 week ago and only worked once. They started looking in store to find the item but after like 30 min they told him they could find that product was sold in their store. The return woman asked him how much he paid and he said 50$. So they took a random coffee maker Upc and did the return on a gift card. I was suprised since the coffee maker didnt look 1 week old.


Well now it was our turn after like 1 hour of wait and im not kidding there was other people in line even that one of them asked the return lady to take other customers while they were searching for his coffee maker and she refused.

Anyway. I told her we bought it and it was the wrong ink but we didnt have a receipt so the return lady said no problem ill give you a gift card (like the return policy mention) and i was very happy/ok about that. But then halfway in the return this guy comes over (same guy that approve the other return for the coffee maker) and tell us we cannot return ink without a receipt because its considered electronic. My wife was so pissed because of all the wait time. I didnt even want to argu and left becaue in my opinion this was pure BS.

Im really thinking of calling the store manager tomorow about this because it doesnt make sense.

Anyone had similar experience at walmart?

Here is Walmart's Return Policy. Seems you can return your purchase (ink cartridge) within 90 days. Good luck.


Return Policy

Satisfaction Guaranteed.


Our goal is to satisfy our customers by exchanging, repairing, or refunding items that don't meet your satisfaction, whenever possible.

Except as otherwise noted in the chart below, merchandise purchased from Walmart Canada may be returned as described below within 90 days of an in-store purchase or, for online purchases, within 90 days of the date you receive your merchandise:



Within 14 days

Computers
Laptops
Monitors
Printers
Camcorders
Digital cameras
Portable Video Players



Within 30 days

Televisions
DVD players/recorders
Home Audio Systems
Telephones
MP3 players
GPS units
Post/prepaid phones
Musical instruments & amplifiers
Prescription Eyewear




These items must be returned unopened

Prerecorded music, movies, software products, computer/ video games, ink cartridges and boxes of disposable contact lenses.



Sales are final

Ammunition, fireworks, prepaid phone cards, pierced or personalized/engraved jewellery & underwear.

[Ojam]

and just below the above

In-Store Purchases

Bring the item you wish to return along with all original accessories, packaging and your receipt to a store.

[Jimboski]

Wal-Mart exchange/return policy Is good...

[enhanced]

give you a gift card (like the return policy mention)

The policy doesn't ever mention this.

[datako]

Interesting, I love wal-mart! imo, they're a bit more lenient than others

[HoleyMoley]

The policy doesn't ever mention this.

OP didn't have a receipt.

[carmaster]

You should have debated with the service manager without just taking their excuse and leaving. That's pathetic. No point in wasting your time now. When it comes to returning things Wal-Mart is probably the best at it. They never ask for a receipt and give you a gift card no questions asked. It's rare they reject a return or gift card. When it comes down it, Wal-Mart does not give a damn about customer service.

[sandikosh]

The last time I returned an item at Wal Mart was last month. I told them I bought the wrong one and along with the receipt, they refunded me the amount without any questions asked. It took me less than 5 minutes.

[jason9945]

I've only ever had trouble returning things to walmart in Toronto. Certain employees there seem to try to run the returns desk as if it was their own much smaller family run store and try to deny all the returns they can.

I've even returned bags too.

[Hunter316]

If you didn't have a receipt then they did not even need to entertain your return even if you were within the 14 days that the employee mentioned.

How to Return an Item

In-Store Purchases



Bring the item you wish to return along with all original accessories, packaging and your receipt to a store.

Online Purchases

Returning an item to a store:

1.Bring the item you wish to return along with all original accessories, packing material, and eCommerce receipt.
2.If you do not have the eCommerce receipt, you will need to provide your name, email address, and/or order number, so the store can verify the order information with Customer Service.

[enhanced]

OP didn't have a receipt.

Which I'm aware of, but the OP specifically stated that the policy mentions the ability to receive a gift card in lieu of cash without a receipt which, again, the policy does not state at all.

In actuality, like other posters have mentioned, Walmart's real written policy is that they require a receipt for everything (which is why, again, a gift card is never stated). Obviously, they choose to intentionally enforce their policy loosely at their discretion. This is why the OP has no case if he wants to argue technicality.

[enhanced]

You should have debated with the service manager without just taking their excuse and leaving. That's pathetic. No point in wasting your time now. When it comes to returning things Wal-Mart is probably the best at it. They never ask for a receipt and give you a gift card no questions asked. It's rare they reject a return or gift card. When it comes down it, Wal-Mart does not give a damn about customer service.

Curious about your attitude. You say Walmart is the best to return items to, but then say they don't have a damn about customer service? "No questions asked", "rare they reject" and yet they are somehow doing a disservice to customers?

[HoleyMoley]

Which I'm aware of, but the OP specifically stated that the policy mentions the ability to receive a gift card in lieu of cash without a receipt which, again, the policy does not state at all.

In actuality, like other posters have mentioned, Walmart's real written policy is that they require a receipt for everything (which is why, again, a gift card is never stated). Obviously, they choose to intentionally enforce their policy loosely at their discretion. This is why the OP has no case if he wants to argue technicality.

OK, I misunderstood your reply.

I thought you were arguing against being offered a Gift Card instead of a cash refund.
Most people are reasonable, but a few would expect cash back, even without a receipt.

[the brother]

What is their policy on returning books? The lady at Heartland (Mississauga, ON) was saying something about "copyright law" or some such BS!

had the receipt, product clearly unopened, within 14 days....DENIED