Future Shop not providing their Lowest Price Guarantee when matching Best Buy
On Monday night I was attempting to do a price match guarantee (110% of the difference) at the Future Shop at 2975 Argentia Rd in Mississauga (Winston Churchill) and I was told that they no longer consider Best Buy a competitor and while they can match the price they cannot give the 10% difference.
I asked to see this policy in writing but I was given the run around. It was funny the customer service reps and the Sale Manager could not find the policy. There is no mention of this in their store policy posted on futureshop.ca http://www.futureshop.ca/en-ca/help/our ... eId=hc8077
The Sale Manager also said that both Best Buy and Future Shop now has the same policy. I dropped in to a local Best Buy and they confirmed that they will provide the 110% price match against Future Shop.
The Sale Manager also questioned me why I did not purchase the item from Best Buy since the price was lower. I felt that he was trying his best not to provide the price match. Why have the price match guarantee if the store management tells you to go buy it from the other store.
There is another post where the Winston Churchill Future Shop store seems to be making up their own policies
Has anyone else encountered this policy? Is the local store management making up their own rules?
I asked to see this policy in writing but I was given the run around. It was funny the customer service reps and the Sale Manager could not find the policy. There is no mention of this in their store policy posted on futureshop.ca http://www.futureshop.ca/en-ca/help/our ... eId=hc8077
The Sale Manager also said that both Best Buy and Future Shop now has the same policy. I dropped in to a local Best Buy and they confirmed that they will provide the 110% price match against Future Shop.
The Sale Manager also questioned me why I did not purchase the item from Best Buy since the price was lower. I felt that he was trying his best not to provide the price match. Why have the price match guarantee if the store management tells you to go buy it from the other store.
There is another post where the Winston Churchill Future Shop store seems to be making up their own policies
Has anyone else encountered this policy? Is the local store management making up their own rules?