Future Shop in-store pickup...WTF?
I figure i will grab it on Sat, which is 3 days later. On the Saturday, I got tied up and didn't think i would make it in, so I call to see if they will hold the order one more day (if not, I would have made sure I went). The customer service person tells me she is busy, but will check into the order and call me back.
Here is where it gets good. She calls me back 20min later, and tells me that they have it, but I now have to pay the regular price, $269, because the sale ended. I said I know the sale ended, but I bought it online while it was on sale, and I have my order confirmation with my $199 price. She tells me that ordering it online for pickup is only like reserving it, and that whatever price something is when you come in to pick it up, that is what you pay. I told her she must be joking, that she is saying if I bought something at 11pm at night and went to pick it up in the morning and the sale had ended, that I would have never been able to get that price, and she said exactly. I told her that is the dumbest thing I have ever heard of and that I was coming to pick it up and that I would be paying the $199 price.
She then says to me that it is more than 3 days, so I can't get it at that price anymore anyways. Again, I calmly explained that I bought it on the Wednesday night, so Thursday night is 1 day, friday night 2 days, saturday is 3 days. She then tells me that the day you buy something always counts as a day, even if you buy it after the store is closed. You would think this girl was going to have to take the discount out of her own pocket.
Anyways, final outcome, I ask to speak to a manager and she says one will call me back, but that the manager won't change anything, and that she doesn't make the policies. Of course the manager called me back and said I would have no problem picking it up on the Sunday at the $199 price...she was actually quite nice and agreed to put a note on it just to make sure. I picked it up today for $199.
I have dealt with strange salespeople at Futureshop when it comes to price matching and such, but never something like this...this girl was just unbelievabe. She was trying to come up with any reason why I couldn't have it at the price I bought it at.
Sorry about the long post...but this was so strange I had to post it. Has anyone else ever been told that in-store pickup doesn't hold the price, and is only "reserving" the merchandise?