futureshop product service plan(psp) ****ing sucks

[al3x89]

do u still remember how enthusiast when fs sales promote their psp? my compaq laptop had 5 times repair, and they still refuse to replace it ( replaced in the end, after they know i ll file a case in the court) , these repairs are: 1, line cross the screen 2 hard drive failure 3 does not charging battery and smoke come from dvd ,4 charging failure( 2time in 60 days) 5 dvd does not read ( 2time in 60 days).

the store manager said 4 and 5 are rework , and rework does not count in their lemon policy, i think that s really ********, all of these repair took almost half a year.
bty, their repair center does not use new parts.

the computer i purchased before worth $1300 before tax and psp, $1800 leaving store, the new one they replaced me is $1099, we look at it this way, before my old computer breaks down( after 2 years use) sell is in used computer market, i can get arount 500 for it, use the $5oo + $400( price for psp) is $900, it s very close to the value of the replacement. futureshop is really really blood sucker.

I think this would be a good court case. It has actually had 8 (7 if you exclude the battery, but that could've been due to the fact that the plug or the charger physically was broken...) problems with it, and it's a freggin lemon, they just don't want to lose money.

1 line cross the screen
2 hard drive failure
3 does not charging battery and smoke come from dvd
4 charging failure( 2time in 60 days)
5 dvd does not read ( 2time in 60 days).

I counted 8 (including the 2x in 60 days)

[GVRtrader]

Although i think replying to OP is kinda useless now (topic started in March)... anyways...

You did use your PSP and you did get a laptop of better specs than what you bought. Its not based on the value you bought the laptop for because if that was the case, you would be using your laptop for free.

Also i think you forgot a very important point... you did use their service (yeah i know their service sucks, but none the less, they provided you service for that $400 you burned on PSP). That means the $400 you added to the value of your laptop (500+400) is incorrect because you would require FREE service for that (even if you think the service sucks... not that i disagree but its still service).

Finally, without that service, you have a broken laptop. I doubt too many people would consider buying a broken laptop for $500 when you can probably get a new one for $100 more (might even be better specs since specs of yours is unknown... and odds of a 3 year old laptop being worth >500 is pretty low 'cause it has to be a yonah CPU).

As vikas_sheikh, take it back to FS and see what they will do. If nothing else, they will at least stall you for a week or two to "inspect" the unit. If they deem its too expensive to fix, they will either throw you for a loop and stall about 60 days or just give you a new laptop of similar specs (don't expect of same value as you pay). You can argue a bit if you like and might get slightly better specs... its all up to you. If you make a scene, there's a chance they will give you an upgrade over the specs they planned to give you. Rather its worth it or not, thats upto you.

[nite4evr]

Every Single time they try and offer me PSP - I just laugh and respond "no thanks, I don't need that scam". They get all defensive and stuff, its awesome to see. All in all - Don't bother getting it as the products today last a lifetime.

Haha everytime they offer me PSP/PRP I tell them "Look, I used to work at FS" And they don't bother trying to sell it to me anymore.

[kwokinator]

Hehehe, I'm like the only one who's happy with my PSP.

I bought a laptop when I first started university. I'm kinda rough on all my stuff and most of what I use breaks after a while (only thing that I've used and still works perfectly fine after years is my watch, and that's only because it's stainless steel G-Shock, survived countless bumps and drops to hard concrete without a scratch on the screen ), so I needed the PSP. Now 4-5 years later, I'm on my third laptop, from replacements. My original one was like 2.6GHz with 256 megs of RAM and 40gb drive, now I'm using Core 2 Duo, 2GB of RAM, 200GB hard drive

Of course, each time I paid the difference and dished out the money for a new PSP for the new replacement, but I can't really complain since I basically got a new laptop every two years or so. The difference and new PSPs add up, but still cheaper than getting a brand new laptop every time

[ross8787]

Hehehe, I'm like the only one who's happy with my PSP.

I bought a laptop when I first started university. I'm kinda rough on all my stuff and most of what I use breaks after a while (only thing that I've used and still works perfectly fine after years is my watch, and that's only because it's stainless steel G-Shock, survived countless bumps and drops to hard concrete without a scratch on the screen ), so I needed the PSP. Now 4-5 years later, I'm on my third laptop, from replacements. My original one was like 2.6GHz with 256 megs of RAM and 40gb drive, now I'm using Core 2 Duo, 2GB of RAM, 200GB hard drive

Of course, each time I paid the difference and dished out the money for a new PSP for the new replacement, but I can't really complain since I basically got a new laptop every two years or so. The difference and new PSPs add up, but still cheaper than getting a brand new laptop every time

I think this sums it all up. The bulk of the problems that come from PSP isn't really that its a scam in what it covers, its more in the redemption, working at the store for over two years and seeing more than 5 managers over the years handle cases, the differences can be night and day.

If the psp cost 300 bucks-ish on a laptop and someone buys it, it should be the responsiblity of the retailer to make sure the guy gets great service and would WANT to buy psp the next time.

You shouldn't have to yell, fight and argue over your laptop and your psp because you bought it to avoid the hassle not cause a whole new set of hassles.

That being said the responsibility falls to the hands of the salespeople, and the store to ensure that they're giving proper information and treating customers more than fairly and giving them the benefit of the doubt. Everytime i see an argument between my (former) bosses and customers over this, the main feeling that gets put into the customer is that they're doing something wrong which generally equates in the mind as: buying psp is something wrong.

As for people that refuse it on principle, thats a matter of opinion and can't really be helped, but its been shown here that it works for some people.

Would i buy a psp? probably not, before i did i'd want to know who the manager of the store was and pray that he's still in the same store 3 years down the line should i run into any problems, but futureshop is great at playing a shell game with those guys.

[3weddings]

Thank you RFD for this thread! Hubby is buying a TV right now, and was almost convinced to buy the PSP!!

[boyoflondon]

Thank you RFD for this thread! Hubby is buying a TV right now, and was almost convinced to buy the PSP!!

No need to dig out an old thread to find out this piece of valuable info :p

I worked at FS and hated selling that useless sh!!!t ...

[Margaretm]

I have nothing but good to say about the PSP. I bought a computer a year and a half ago, and bought the PSP. Three weeks ago, the motherboard and the hdd failed, and they replaced the computer with one with a faster processor, bigger hdd and more RAM, free of charge. No hassle, no fuss. A few years ago I bought a CD burner and it was toast a year later, just after the manufacturer warranty ran out. FS replaced it with a faster one, no hassle no fuss.

[darkprince]

I have nothing but good to say about the PSP. I bought a computer a year and a half ago, and bought the PSP. Three weeks ago, the motherboard and the hdd failed, and they replaced the computer with one with a faster processor, bigger hdd and more RAM, free of charge. No hassle, no fuss. A few years ago I bought a CD burner and it was toast a year later, just after the manufacturer warranty ran out. FS replaced it with a faster one, no hassle no fuss.

U got friggin luck... they try to charge you some more while you're there to fix the damn thing.

I hate those a&&clowns. I regret Working there and to have sold my friend a computer and w/ PSP (yeah, I actually believe in it that one time).

[TechBoi]

You want to find out how they make money from the warranties?




I never did find out what does "IPG" means, the managers didn't even know what it means.

[belgiangenius]

see the problem with swearing on your title, or attempting to at least, is that you lose credibility right off the bat. Forget about the fact that half your post makes no sense.. you'll get nowhere with that attitude.

Can't say I agree. When I think back to my experiences with FS, I swear.

[ahbitheman]

I think the PSP on cellphones is much better. I got the PSP on my new iphone 3gs 16gb. I was told if there was any problems that made the phone not perform up to standards they would just replace it on the spot. So I tried yesterday to see if they really would. I was having reception problems so I went in there and told them about it and they agreed to give me a new one right away. I also upgraded to a 32 gb and just paid the difference! Brand new phone without any hassle. I was also told it wouldnt use up my free battery replacement, which for iphones, means a whole new iphone since you can't take out the battery (well easily that is). I plan on using the plan much more as I need my technology at its best. Whats also better is that they only charge 10 bucks a month and not 240 up front. Much better.

[MrWizard]

You want to find out how they make money from the warranties?




I never did find out what does "IPG" means, the managers didn't even know what it means.

IPG - Information Product Group

[JaaK]

You want to find out how they make money from the warranties?




I never did find out what does "IPG" means, the managers didn't even know what it means.

I'm interested in the camera and tv quotes... any chance you have those?