Got a call from Fido in regards to overdue payment.. Phishing?

[mepatrick]

I might be paranoid but just wondering if this was just normal day to day operation. I had an overdue balance which I forgot to pay and a lady called telling me I had a overdue balance of $XX and if I would like to pay for it immediately using my Visa. The amount overdue was correct from my knowledge. So I gave her my 1) Credit Card # 2) Expiration Date 3) 3 digit code from the back. After a few seconds, she told me it was rejected but for sure have enough funds within the account. So I thought there might be a problem so I just told her I'll pay online and try it myself later. She said it was okay, and also confirmed my email and phone number which I thought was strange.

I've never actually paid for anything over the phone and always thought the 3 digit # on the back of the CC was confidential. Or is this normal operation?

[Jim Lahey]

When I was with Fido they did call me before when I forgot to pay. Best to call Fido.

[erichau]

I think you should call fido right now to see if you did get a legit call.

[mepatrick]

When I was with Fido they did call me before when I forgot to pay. Best to call Fido.

Yep I understand they would call, but was surprised at all the details they asked. Again, I never bought anything over the phone. Just seemed like anyone could call me and ask for the exact information to use my card online.

[erichau]

Yea... Except over the phone you can't determine their identity.
Online you have URLs, HTTPS and stuff...

Don't take this stuff lightly...

[NEMESIS_2008]

Never give out any info over the phone regardless! It is so easy to spoof a number these days to make it look legit. If you have an overdue balance and receive a phone call, tell them that you will pay it, hang up, then check your account balance online or call them back! I would freeze your cc immediately if I were you.