Got my 1st warning : Rogers Bandwidth

[lip1978]

I signed up in Sept 2003 for a 2 year contract for High Speed and Digital cable. I guess I'll have to ask them to stop them both and my cell phone which is on a 3 year contract, as they seem to believe that me trusting them to keep the level of service at a consistent rate for 2 years is too much to ask.
I wonder what they'll say.
----------------------
Dear xxxx

On March 17, 2005, Rogers introduced a combined upload/download
bandwidth limit
of 61,440 Megabytes (60 Gigabytes) per month. This limit applies to
all
residential service tiers. As you may appreciate, Rogers has a
responsibility
to ensure that all of our customers experience a high quality of
service and
performance when using Rogers Yahoo! Hi-Speed Internet. The 61,440
Megabytes
(60 Gigabytes) monthly limit ensures that customers can continue to
enjoy all
the benefits of high-speed Internet service, without negatively
impacting the
experience of other Rogers' customers.

We are writing to notify you that your usage has exceeded the 61,440
Megabytes
(60 Gigabytes) monthly limit. Please reduce your bandwidth activity in
the
coming months to comply with the bandwidth activity limit. Please
understand
that should your usage continue above the monthly limit on a 2nd
occasion, we
will have no choice but to temporarily suspend your Internet account.
If your
account is suspended for this reason, it will be restored upon your
contacting
Rogers and agreeing to reduce your bandwidth usage to the monthly
limit. A
violation of the limit for a 3rd occasion will result in the
termination of
your account for a 12 month period.

We understand that new applications and new ways of using the Internet
can
cause people to consume far more bandwidth than they realize. Here are
some
steps you can take to help manage your usage of the Rogers Yahoo!
Hi-Speed
Internet service:

- Our Usage Measurement Tool, located at www.rogers.com/ums allows you
to view
the amount of cumulative data that you have transferred in a given
month.
- Be aware of how others in your home use your Rogers Yahoo! Hi-Speed
Internet
service, and make them aware of these guidelines.
- Install virus protection software and regularly scan your PC(s) to
ensure
that you have downloaded the most recent versions of such software.
- If you make use of Peer-to-Peer applications, check the preference
settings
to ensure an upper limit on the amount of bandwidth you allow for
sharing.
- Familiarize yourself with all the provisions of our agreements with
you
(particularly prohibited uses of Rogers Yahoo! Hi-Speed Internet).
Please
visit www.rogershelp.com/policies to see these agreements. As well,
you
should regularly visit www.rogers.com for additional information
about how to
use our service responsibly.
- Visit the website of your operating system vendor to ensure you have
the most
up-to-date security patches.
- Some wireless network hardware can allow other people outside of
your home to
connect to your wireless network. Please ensure that your wireless
router is
secured to prevent unauthorized connections made from devices
outside your
home.

If you are already registered on www.rogers.com, you can access your
Internet
usage information by visiting www.rogers.com/ums.

1. You will be prompted to enter a www.rogers.com user ID and
password. Please
note, this is a different username and password than the one used
to access
your Rogers Yahoo! portal.
2. After signing in, select “View Internet Usage� from the customer
service
menu to access the tool.

If you are not registered, visit www.rogers.com/register to register:

1. This will take you to a new page where you will be prompted to
provide all
the information required to create a User ID and Password.

2. Once you have created a User ID you will be asked for your account
number
(provided at the top of this letter for your convenience) and
postal code.
When you have completed this, you will able to view your Internet
usage and
manage your account online.

3. To access the Usage Measurement tool, select “View Internet Usage�
from the
customer service menu.

Thank you for your help in making the Rogers Yahoo! Hi-Speed Internet
the best
possible experience for everyone.

Sincerely,

Rogers Yahoo Hi-Speed Internet

[ichpen]

They'll be laughing most likely at the early termination fees you'll have to dish over.

Seriously though we all know about the 60gb cap now. Live with it or find another provider.

[midget_man]

Here we go again, the put up or shut up comments. Hey buddy, great original response.

That sucks about the letter, I would imagine that we'll be seeing more of these in the future and getting more threads like this (and more never heard remarks like the one above). Rogers blows goats.

[pandaharo]

60gb better than the 20gb shaw gives out west. Happy I switched.

[Tiberius]

How long did it take to get the warning? And what method did they use to send it to you? (email?)

[Keelie]

60gb better than the 20gb shaw gives out west. Happy I switched.

telus gives 10gb.. how ridiculous is that? thats combined up/down per month. everyone i know has gotten the 'letter' after going over 100gb (myself included)

now i make sure i'm under 100gb each month.

[gprime]

cogeco gives 15GB on its 5mbit cable package. 60GB isnt bad if you ask me, compared to mine.

[midget_man]

cogeco gives 15GB on its 5mbit cable package. 60GB isnt bad if you ask me, compared to mine.

Well I bet people in a Somalian refugee camp think they have it better than those in an Ethiopian refugee camp, or those in a Mexican prison are happy they are not in a Brazilian prison, but at the end of the day, you are still in a refugee camp or a prison.

[i6s1]

60gb better than the 20gb shaw gives out west. Happy I switched.

To what?

[.iNiz]

Unlimited in Halifax, atleast we're good for soemthing

[lip1978]

They sent it by email.
I did call them last night and even though I'm on a 2 year term with Cable/Internet, they said I could cancel with no penalty, which I found surprising.

I'm still mad at the fact they sold the people who use the internet the most for large downloads a modem for $100 non refundable, and then said you can only use it this much.

It's like selling a cellphone and saying - you can get as many text messages as you want with this cellphone, then saying a month and a half later - you can only get 60 messages.

Also, the idea of 24/7 net access. Well, if I use the net 24/7 in the manner I want to, then I'll be cut off, therefore breaking their 24/7 promise.
LIP

[newatthis]

telus gives 10gb.. how ridiculous is that? thats combined up/down per month. everyone i know has gotten the 'letter' after going over 100gb (myself included)

now i make sure i'm under 100gb each month.

yup,10gb is just ridiculous! i have signed up for about 10 days now, already used about 70GB let's see what happens, i don't have a comtract now

[Montague]

telus gives 10gb.. how ridiculous is that? thats combined up/down per month. everyone i know has gotten the 'letter' after going over 100gb (myself included)

now i make sure i'm under 100gb each month.

downloads alot of porn.

Montague now awaits his ban from Keelie.

[UrbanPoet]

then stop downloading illegal ****.
If you dont download illegal **** you probably wont go over the limit EVER.

[rdtx2002]

then stop downloading illegal ****.
If you dont download illegal **** you probably wont go over the limit EVER.

stop assuming people are downloading illegal **** unless he says himself he is downloading illegal ****

and to lip1978.. you might as well cancel and switch all to Bell.. seeing that you got the 'letter of death'.. you have been flagged as a bandwidth hog.. and they'll do what they can to 'get you out'