Got an unlock code from Mobilicity!

[mofesto]

Good news, everyone!

Got an unlock code from Mobilicity. I sent an email to customer service a few days ago about poor reception, being charged for roaming all the time, etc. I mentioned the YouTube video where the CEO mentions "we give out unlock codes on case-by-case basis". Asked for them to escalate issue if they needed. The customer service gave me a call today and provided me with the code.

Porting one of my phones over to Petro-Canada Mobility. Still keeping another mobile with Mobilicity though.

[wilsonlam97]

So they changed the policy?

[mofesto]

So they changed the policy?

No, the first time I messed them, they mentioned "our policy is we don't give out unlock codes".

But then I messaged again and referenced the YouTube video and asked for it to be escalated to CEO for consideration on a "case-by-case" basis. Outlined some of the issues of why I can't stay with Mobilicity. And they were kind enough to hook me up.

I tried a few paid websites but no one could get code remotely for Samsung C414Y. The other websites wanted $40 for the code, where I only paid $40 for the phone - so obviously that wasn't an option either.

[geotr]

What's the link to the video?

[mofesto]

What's the link to the video?

Here's the post on howardforums.com which explains the details of Mobilicity "case-by-case basis": http://www.howardforums.com/showthre...4#post14707364

And the YouTube video... "Fast forward to 45:36 to see the question and answer."

[mkjr]

Funny, Z10 comes factory unlocked from Mobilicity.

[steph92]

thanks for the video

[will888]

Asking them is YMMV. I asked and got a BS email response about how it may cause features on my phone to stop working. I am not going to beg them to save a few bucks. They generally sell unsubsidized hardware and they still want to play hardball with SIM locking phones. It is this kind of attitude towards customers that has put them on the brink of insolvency.

[mofesto]

Asking them is YMMV. I asked and got a BS email response about how it may cause features on my phone to stop working. I am not going to beg them to save a few bucks. They generally sell unsubsidized hardware and they still want to play hardball with SIM locking phones. It is this kind of attitude towards customers that has put them on the brink of insolvency.

The problem in my case was that I was trying to get unlock code for the cheap Samsung flip-phone. No one was selling the unlock code for that, except some websites which asked for $30! I finally found a website to do it for $8.00, but the dude failed at generating a code, so he refunded me. So in the end, Mobilicity was the only one capable of giving me the proper code for the phone.

I got that initial email response too. I just followed up asking them to escalate the claim and to have a manager review it on a "case-by-case" basis, based on the statements of the CEO, that if there is a legitimate reason they will supply me with an unlock code. The reason in my case being that in our basement apartment we were "roaming" and didn't get coverage. And my wife had a $10 credit on her phone, but it got used up completely because she was "roaming" in our home.

[will888]

The problem in my case was that I was trying to get unlock code for the cheap Samsung flip-phone. No one was selling the unlock code for that, except some websites which asked for $30! I finally found a website to do it for $8.00, but the dude failed at generating a code, so he refunded me. So in the end, Mobilicity was the only one capable of giving me the proper code for the phone.

I got that initial email response too. I just followed up asking them to escalate the claim and to have a manager review it on a "case-by-case" basis, based on the statements of the CEO, that if there is a legitimate reason they will supply me with an unlock code. The reason in my case being that in our basement apartment we were "roaming" and didn't get coverage. And my wife had a $10 credit on her phone, but it got used up completely because she was "roaming" in our home.

I had a legit reason too. I paid for the device outright, been with them for 2 years, want the option to use it on other carriers, like T-Mo. I don't appreciate receiving lies from the front line staff. It is evident that they were told to lie by management. Luckily I found someone on eBay that unlocked the phone for $2.75. Rather than escalate the case, I simply wish the person luck finding another job and to consider where their loyalties should lie when mismanagement is a contributing factor to the imminent demise of the company.