Oops. Just noticed you said tankless. Not sure if the price changes any, but the contract on their website ought to spell it out.
https://reliancehomecomfort.com/wp-cont ... ntract.pdf
Jul 20th, 2017 8:56 pm
Aug 1st, 2017 10:22 am
Aug 1st, 2017 10:30 am
Terminate contract, buy your own.dealwiththedeal wrote: ↑Aug 1st, 2017 10:22 amHello All, need your advice please. I last year purchased a property. Last week, I see some small drips from the water tank, so I called enercare and they sent in the technician to fix the problem. Technician immediately advised to replace the tank since it is 15 year old. Apparently, the previous owner was the first owner and paid rental for 14+ years and I after I bought the property last year continued to pay the rental. I am not sure of the following, can some expert advise please?
1. If the contract was 15 years and if 15 years were already over, did I pay the rental for no reason. Is it possible for me to claim it back? I think I can't since its a rental (not like a mobile tab?, but I am not sure)
2. If I am paying the rental, shouldn't the technician try and fix the water tank versus indicating it needs a replacement. (I see the reason now since they can hook me into a new contract).
3. Given that my current buyout option is 100 based on enercare website (for a PV50 tank), while it has a little drip which will give in sooner or later, what best can I do in the current case? Can I just ask to fix the tank since I am still paying rental?
4. If my current tank is PV50 and if I intend to continue with same size, what other new tanks can I opt for in the current scenario? I believe, enercare will still charge me to take the tank away? Is it possible to go for tankless from say home depot with installation?
Any advise is greatly appreaciated.
Aug 1st, 2017 11:09 am
Thanks for a quick reply. So, if I buy my own, do I just go to stores like home depot/ rona and pay for the installation? Any recommendation for PV50 size water heater? Given that my previous owner rented it before 2010, enercare can pick it themselves from the curbside for free (or 75$). If not, does the store like home depot will take the existing tank away.
Aug 1st, 2017 11:13 am
Aug 1st, 2017 11:17 am
Thanks! So, does the below sound good.chimaican wrote: ↑Aug 1st, 2017 11:13 amHome Depot won't take the tank away and neither will the contractors unless you own it. As of right now it is still the property of Enercare.
Tank vs. Tankless will all depend on your water usage imo. Because the cost of the tankless is so much greater than a traditional tank, it would all depend on how much and how often you are using hot water.
Aug 1st, 2017 11:26 am
Aug 1st, 2017 11:41 am
Okay, will have to check that at home later in the evening. Am in ontario and I have a PV50 currently installed.
Aug 1st, 2017 12:33 pm
Aug 1st, 2017 2:03 pm
Thanks! Last week a technician came for leak fix and he only advised a replacement tank to my family. My family told him, we will choose to call in to request for replacement later (nothing signed).
Aug 1st, 2017 3:38 pm
Aug 1st, 2017 3:53 pm
Thank you so much. So, given that it is end of life, enercare will take it away. (likely 75$ fee) and I am free to get a new one from a store like home depot, right?rcmpvet wrote: ↑Aug 1st, 2017 3:38 pmThis is direct from the rental agreement prior to Sept., 2010:
At the end of the useful life (as stated by the technician to you)
of your present water heater, you are not obligated to rent and we are not
obligated to supply replacement equipment, unless we mutually agree at the time.
AND if the WH is within its useful life (less than 15 years old):
If you choose to have Direct Energy disconnect, remove or retrieve the rental water heater, in most cases there
will be a $75.00 charge for these services. (There is no
charge if you are more than 32km (20 miles) from a
Direct Energy return location or if we fail to retrieve your water heater within two weeks of your request or your
water heater has been rented for 15 years or more.)
It would appear your WH is not longer your responsibility or cost.
Aug 2nd, 2017 7:34 am
There should be no fee if at the end of the useful life. FYI here is a link to the contract (pre-2010), you really should have it in front of you when you call Enercare:
Aug 2nd, 2017 9:16 am
Thanks! Yes, I spoke to a different number for cancellations in enercare which was more cooperative and indicated once my new tank installation is done I can call and request to have it removed from my basement at no cost and will be removed from within a week. They did offer me first 3 months rental free and then 6 months rental free and then 1 year of plumbing etc service. I politely declined and all seems ok as of now. Now, I go back to looking for new tank, most likely home depot (rheem) or bradford white whichever effective cost is lower.rcmpvet wrote: ↑Aug 2nd, 2017 7:34 amThere should be no fee if at the end of the useful life. FYI here is a link to the contract (pre-2010), you really should have it in front of you when you call Enercare:
https://www.enercare.ca/sites/default/f ... itions.pdf
Aug 2nd, 2017 10:10 pm