Home & Garden

The Great Water Heater Rental Scam

  • Last Updated:
  • Jul 17th, 2018 5:38 pm
Deal Addict
Apr 9, 2008
2835 posts
209 upvotes
Toronto
I am so happy I got rid of rental water heater.

no water bills this year.

Reliance owes me $7 . they even send me bill saying they owe $7 but they not sending the chq.
Sr. Member
Aug 18, 2009
902 posts
303 upvotes
Toronto
dealwiththedeal wrote:
Aug 8th, 2017 9:15 am
Same had happened to me after I bought resale home in mid June last year. The actual charges showed up in october in enbridge bill as lump sum rental for 4 odd months.
Thanks. I guess I'll just wait and see...
Sr. Member
Feb 4, 2010
915 posts
305 upvotes
bsobaid wrote:
Aug 8th, 2017 11:39 am
I am so happy I got rid of rental water heater.

no water bills this year.

Reliance owes me $7 . they even send me bill saying they owe $7 but they not sending the chq.
LOL...they're so incompetent one of the many reasons why I had no desire to stick with them...they're terrible
Deal Addict
Apr 24, 2007
2106 posts
409 upvotes
I moved into a new construction home in February of this year and it came with a Reliance water heater. I asked the builder about it as I had a brand new Bosch tankless I wanted installed. They said they couldn't sell me the house without it.

Long story short, I took possession and had the tank pulled out and replaced within a few days. I returned the tank myself and was asked for my authorization number (which I didn't have). The supervisor also asked me if I received a 'welcome package'. I replied no, as I didn't receive anything.

I dropped the tank off, grabbed my return receipt and left. The very next day I received my welcome package which thanked me for 'choosing reliance as my provider' and it proceeded to tell me that my tax was going to be 50-some dollars per month. Lol.

I called in wondering what the welcome package was about as I didn't have any rental equipment from them, and provided him with the details of my return. He said I wouldn't be billed for the tank. I asked him to repeat that, and he confirmed I would not be billed at all. Shortly thereafter I received a bill and called in to ask how I could possibly have a bill when I didn't have any rental equipment with them. I said it was returned a few weeks earlier. I have recordings of both calls.

To this day I haven't heard a single thing from Reliance since that last call. I haven't paid them a single cent.

They're a bunch of crooks that prey on unfavourable contracts for the consumer, and outright intimidation.
Sr. Member
Feb 4, 2010
915 posts
305 upvotes
jrees wrote:
Aug 8th, 2017 6:19 pm
I moved into a new construction home in February of this year and it came with a Reliance water heater. I asked the builder about it as I had a brand new Bosch tankless I wanted installed. They said they couldn't sell me the house without it.

Long story short, I took possession and had the tank pulled out and replaced within a few days. I returned the tank myself and was asked for my authorization number (which I didn't have). The supervisor also asked me if I received a 'welcome package'. I replied no, as I didn't receive anything.

I dropped the tank off, grabbed my return receipt and left. The very next day I received my welcome package which thanked me for 'choosing reliance as my provider' and it proceeded to tell me that my tax was going to be 50-some dollars per month. Lol.

I called in wondering what the welcome package was about as I didn't have any rental equipment from them, and provided him with the details of my return. He said I wouldn't be billed for the tank. I asked him to repeat that, and he confirmed I would not be billed at all. Shortly thereafter I received a bill and called in to ask how I could possibly have a bill when I didn't have any rental equipment with them. I said it was returned a few weeks earlier. I have recordings of both calls.

To this day I haven't heard a single thing from Reliance since that last call. I haven't paid them a single cent.

They're a bunch of crooks that prey on unfavourable contracts for the consumer, and outright intimidation.
They sent me a bill before I even got possession of the house. I got rid of the tank as soon as I got possession but they still tried to charge me. There was no contract as it was over 10 years old and they old me to continue using it until I stopped working :S

They have the most incompetent staff I've ever had to deal with. Fortunately I also did not a pay a cent but they harassed me for months and threatened sending my account to collection.
Deal Addict
Jan 25, 2007
4369 posts
1401 upvotes
Paris
Jazmina wrote:
Aug 7th, 2017 5:09 pm
Haha it wasn't Reliance it was the company I ended up buying my water heater from - that's why I said I'm not sure how much truth there is to it but it does make a bit of sense in terms of saving $$ sending a tech out if they're installing crappy water heaters. When I said I wanted to buy it he didn't say how unreliable it is but he STRONGLY urged me to rent rather than buy focussing on "peace of mind"
I have a GSW Lowes tank and it is far quieter than my old rental.
Gbill2004: Thanks but I'll just smell the couch before/if I buy it.

jonnyb: I go in there like PICASSO and toss the glue everywhere, I don't care what house I'm on.
Newbie
Jan 16, 2017
20 posts
Anyone recommend the 50l power vent at Home Depot rheem brand compared to Gsw?
Deal Addict
Jan 25, 2007
4369 posts
1401 upvotes
Paris
1892hco2 wrote:
Aug 10th, 2017 1:41 pm
Anyone recommend the 50l power vent at Home Depot rheem brand compared to Gsw?
I read bad reviews about the Rheem in various places. That was 2 years ago or so when I did mine so everything could have changed by now.
Gbill2004: Thanks but I'll just smell the couch before/if I buy it.

jonnyb: I go in there like PICASSO and toss the glue everywhere, I don't care what house I'm on.
Newbie
Jan 16, 2017
20 posts
Thx for sharing. I see more big stores sells Rheem and Gsw is not much existance than lowes.
Deal Addict
May 18, 2009
2028 posts
240 upvotes
Kitchener-Waterloo, …
So I called reliance, I assumed a contract when I bought my house 2 years ago (8 yr old house) and wanted to know how to get out of it.

Apparently I'm on month to month now and can cancel whenever I like. They quoted me the following:
1. Buy out the tank (installed 2008) $540 + HST
2. Remove the tank and drop it off at reliance $40
3. Pick up when not drained or disconnected $125
4. Pick up when drained $65

I'm told there are no other fees involved in cancelling and trying to decide on the best option. If they're going to charge me $40 to drop it off, that one seems like a waste already. 8 Year old tank doesn't seem like it's worth 540+hst, but it may last a couple more years, no? The only benefit to that is it saves the hassle of having to disconnect and drain the tank, plus buy a new one and have it installed.

It's a gas power vent, so I don't trust myself to do the work, nor do I want to have any insurance issues down the road so I would most likely choose the $125 drain and remove option, assuming that also means they disconnect it and carry it out of my basement xD

Edit: For reference they're charging me about $34 per month.
[OP]
Deal Addict
User avatar
Jan 2, 2012
2087 posts
957 upvotes
KINGSTON,ON
RandomSanity wrote:
Aug 12th, 2017 12:46 pm
So I called reliance, I assumed a contract when I bought my house 2 years ago (8 yr old house) and wanted to know how to get out of it.

Apparently I'm on month to month now and can cancel whenever I like. They quoted me the following:
1. Buy out the tank (installed 2008) $540 + HST
2. Remove the tank and drop it off at reliance $40
3. Pick up when not drained or disconnected $125
4. Pick up when drained $65

I'm told there are no other fees involved in cancelling and trying to decide on the best option. If they're going to charge me $40 to drop it off, that one seems like a waste already. 8 Year old tank doesn't seem like it's worth 540+hst, but it may last a couple more years, no? The only benefit to that is it saves the hassle of having to disconnect and drain the tank, plus buy a new one and have it installed.

It's a gas power vent, so I don't trust myself to do the work, nor do I want to have any insurance issues down the road so I would most likely choose the $125 drain and remove option, assuming that also means they disconnect it and carry it out of my basement xD

Edit: For reference they're charging me about $34 per month.
That's actually not an unreasonable amount for the buy out.
Perhaps Reliance has smartened up and realised that it is better to get some money for their tanks rather than just the cancellation fee and a now useless tank. (They can't reinstall them, so they're scrap metal). Not to mention a whole heap of bad P.R.

It's up to as to what you want to do. If you call a plumber in to install a new tank, it'll be in the $1800 to $2200 range.

An 8 year old tank is roughly half way through its lifespan, depending on the tank and your local water quality.
Frankly, I'd take the buyout, simply based on the hassle factor.

You should look into changing the anode in the tank if you go the buy out route. There is plenty of info in this thread, and on the interwebs, as to how to go about it. At 8 years of age, the anode in the tank you are renting is probably pooched.
Newbie
Jan 16, 2017
20 posts
Anyone? Also can someone provide any input on the Rheem 50gallon 36,000 btu compared to Gsw 40,000 btu?
Penalty Box
Feb 7, 2010
1355 posts
199 upvotes
Toronto
What are some good gas+tank water heaters to buy?
I saw the GSW one from Lowe's (my parents have a GSW rental through Direct Energy, so I'm assuming it would be a good product?)

Also, to contribute to this post - if you purchased a pre-construction home from the builder and they put in a Reliance tank (not sure about other companies), you are not obligated by any contract as long as you DO NOT pay the first bill (once you pay their first bill, you've sold your soul to the devil for the next gazillion years). You will still need to get the tank back to them by either dropoff or pickup, and I'm sure there is a fee if you request them to pick it up. But there's no contract termination penalty.

I'm closing a brand new house in less than a month, and will be replacing the tank as soon as I get the keys.
Deal Addict
May 18, 2009
2028 posts
240 upvotes
Kitchener-Waterloo, …
MrFrugal1 wrote:
Aug 12th, 2017 5:23 pm
That's actually not an unreasonable amount for the buy out.
Perhaps Reliance has smartened up and realised that it is better to get some money for their tanks rather than just the cancellation fee and a now useless tank. (They can't reinstall them, so they're scrap metal). Not to mention a whole heap of bad P.R.

It's up to as to what you want to do. If you call a plumber in to install a new tank, it'll be in the $1800 to $2200 range.

An 8 year old tank is roughly half way through its lifespan, depending on the tank and your local water quality.
Frankly, I'd take the buyout, simply based on the hassle factor.

You should look into changing the anode in the tank if you go the buy out route. There is plenty of info in this thread, and on the interwebs, as to how to go about it. At 8 years of age, the anode in the tank you are renting is probably pooched.
Thanks for the response, good to see this is not unreasonable for Reliance, and I was already leaning towards the least hassle method, however I assumed I would need to change the tank quite a bit sooner.

I assume the price of $1800 you quoted is not only labour but also includes the price of the tank? Seems a bit steep for parts and labour to replace an existing tank that is up to code regarding the venting/draining PVC, etc.

I'll call them back this evening to confirm the buyout price and see if they try to scam me out of the monthly fee amount we've pre-paid to October.
Deal Fanatic
User avatar
Oct 23, 2008
6513 posts
2235 upvotes
Toronto (Markham)
RandomSanity wrote:
Aug 15th, 2017 11:38 am
Thanks for the response, good to see this is not unreasonable for Reliance, and I was already leaning towards the least hassle method, however I assumed I would need to change the tank quite a bit sooner.

I assume the price of $1800 you quoted is not only labour but also includes the price of the tank? Seems a bit steep for parts and labour to replace an existing tank that is up to code regarding the venting/draining PVC, etc.

I'll call them back this evening to confirm the buyout price and see if they try to scam me out of the monthly fee amount we've pre-paid to October.
Did you consider having them service the tank before you buyout? Get a replacement anode rod.
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