no water bills this year.
Reliance owes me $7 . they even send me bill saying they owe $7 but they not sending the chq.
Aug 8th, 2017 11:39 am
Aug 8th, 2017 11:50 am
Aug 8th, 2017 5:52 pm
LOL...they're so incompetent one of the many reasons why I had no desire to stick with them...they're terrible
Aug 8th, 2017 6:19 pm
Aug 8th, 2017 7:42 pm
They sent me a bill before I even got possession of the house. I got rid of the tank as soon as I got possession but they still tried to charge me. There was no contract as it was over 10 years old and they old me to continue using it until I stopped working :Sjrees wrote: ↑Aug 8th, 2017 6:19 pmI moved into a new construction home in February of this year and it came with a Reliance water heater. I asked the builder about it as I had a brand new Bosch tankless I wanted installed. They said they couldn't sell me the house without it.
Long story short, I took possession and had the tank pulled out and replaced within a few days. I returned the tank myself and was asked for my authorization number (which I didn't have). The supervisor also asked me if I received a 'welcome package'. I replied no, as I didn't receive anything.
I dropped the tank off, grabbed my return receipt and left. The very next day I received my welcome package which thanked me for 'choosing reliance as my provider' and it proceeded to tell me that my tax was going to be 50-some dollars per month. Lol.
I called in wondering what the welcome package was about as I didn't have any rental equipment from them, and provided him with the details of my return. He said I wouldn't be billed for the tank. I asked him to repeat that, and he confirmed I would not be billed at all. Shortly thereafter I received a bill and called in to ask how I could possibly have a bill when I didn't have any rental equipment with them. I said it was returned a few weeks earlier. I have recordings of both calls.
To this day I haven't heard a single thing from Reliance since that last call. I haven't paid them a single cent.
They're a bunch of crooks that prey on unfavourable contracts for the consumer, and outright intimidation.
Aug 9th, 2017 4:01 pm
I have a GSW Lowes tank and it is far quieter than my old rental.Jazmina wrote: ↑Aug 7th, 2017 5:09 pmHaha it wasn't Reliance it was the company I ended up buying my water heater from - that's why I said I'm not sure how much truth there is to it but it does make a bit of sense in terms of saving $$ sending a tech out if they're installing crappy water heaters. When I said I wanted to buy it he didn't say how unreliable it is but he STRONGLY urged me to rent rather than buy focussing on "peace of mind"
Aug 10th, 2017 1:41 pm
Aug 10th, 2017 10:30 pm
I read bad reviews about the Rheem in various places. That was 2 years ago or so when I did mine so everything could have changed by now.
Aug 10th, 2017 10:45 pm
Aug 12th, 2017 12:46 pm
Aug 12th, 2017 5:23 pm
That's actually not an unreasonable amount for the buy out.RandomSanity wrote: ↑Aug 12th, 2017 12:46 pmSo I called reliance, I assumed a contract when I bought my house 2 years ago (8 yr old house) and wanted to know how to get out of it.
Apparently I'm on month to month now and can cancel whenever I like. They quoted me the following:
1. Buy out the tank (installed 2008) $540 + HST
2. Remove the tank and drop it off at reliance $40
3. Pick up when not drained or disconnected $125
4. Pick up when drained $65
I'm told there are no other fees involved in cancelling and trying to decide on the best option. If they're going to charge me $40 to drop it off, that one seems like a waste already. 8 Year old tank doesn't seem like it's worth 540+hst, but it may last a couple more years, no? The only benefit to that is it saves the hassle of having to disconnect and drain the tank, plus buy a new one and have it installed.
It's a gas power vent, so I don't trust myself to do the work, nor do I want to have any insurance issues down the road so I would most likely choose the $125 drain and remove option, assuming that also means they disconnect it and carry it out of my basement xD
Edit: For reference they're charging me about $34 per month.
Aug 13th, 2017 12:19 am
Aug 15th, 2017 11:07 am
Aug 15th, 2017 11:38 am
Thanks for the response, good to see this is not unreasonable for Reliance, and I was already leaning towards the least hassle method, however I assumed I would need to change the tank quite a bit sooner.MrFrugal1 wrote: ↑Aug 12th, 2017 5:23 pmThat's actually not an unreasonable amount for the buy out.
Perhaps Reliance has smartened up and realised that it is better to get some money for their tanks rather than just the cancellation fee and a now useless tank. (They can't reinstall them, so they're scrap metal). Not to mention a whole heap of bad P.R.
It's up to as to what you want to do. If you call a plumber in to install a new tank, it'll be in the $1800 to $2200 range.
An 8 year old tank is roughly half way through its lifespan, depending on the tank and your local water quality.
Frankly, I'd take the buyout, simply based on the hassle factor.
You should look into changing the anode in the tank if you go the buy out route. There is plenty of info in this thread, and on the interwebs, as to how to go about it. At 8 years of age, the anode in the tank you are renting is probably pooched.
Aug 15th, 2017 12:44 pm
Did you consider having them service the tank before you buyout? Get a replacement anode rod.RandomSanity wrote: ↑Aug 15th, 2017 11:38 amThanks for the response, good to see this is not unreasonable for Reliance, and I was already leaning towards the least hassle method, however I assumed I would need to change the tank quite a bit sooner.
I assume the price of $1800 you quoted is not only labour but also includes the price of the tank? Seems a bit steep for parts and labour to replace an existing tank that is up to code regarding the venting/draining PVC, etc.
I'll call them back this evening to confirm the buyout price and see if they try to scam me out of the monthly fee amount we've pre-paid to October.