Guess has crappy policies and crappy staff

[ryyeung]

WTF is their policy on returns for sale items. When i went to go buy a t-shirt that was on sale for the 50% off sale, i didn't have my SPC card. I asked the cashier if i could do a price adjustment next time i come in. she said yes.

Today i went back and the cash, and the cashier there said they don't do price adjustments on sale priced merchandise....i told them i had just bought this yesterday and that the cashier had told me i could do it.

the cashier today she said she could not do the adjustment b/c she was not the one who said that it could be done...i asked her if she had the authority to change it but she replied that b/c she wasnt' the person who had told me it could be done, she would not do it! WTF???

so i asked what their policy was and told them i wanted to refund and to rebuy the item. Then she said that they don't do refunds on sale priced merchandise only exchanges. I got the name of the cashier that did my original transaction and will be going back the next time she works b/c apparently, i need to talk to the person who put my transaction thru.

After i left, i read on the receipt and they actually only do exchanges OR a returned merchandise card (store credit type thing). So if they don't do the price adjustment next time, i'm gonna ask to refund the t-shirt for a store credit and then buy it again with my SPC card discount.

[ryyeung]

UPDATE::::


I went back to the store and they gave me my 10% SPC card discount.

Got back $1.69

THe salesperson/cashier there was still pretty adamant about not being able to do it. But i asked her why she couldn't do it for me last time and she didn't respond. SOme of the staff at Guess in Richmond BC are pretty crappy

[Kamloops]

Wow Got back $1.69, did you have to drive your car to get there?

[Mystix]

wow for 1.69? I guess you can argue that it the principle, but don't you think your time would be worth more?

[Hunter316]

Next time read the policies when you make the purchase that way you don't have to waste all that time for less than you can buy a bottle of water for.

[Pyro]

haha im going to be in that exact situation with aldo soon. bought some shoes, need to adjust the price. but i think mine will be a little more worth it ($20)

you should have waited until spc day (tommorow). double the % off.
20% off woohoo!