Hardware Upgrade Fee

[hornjo]

My hardware upgrade fee just jumped fron $15 to $91.
I noticed this while I was checking my account online.
I was getting ready to pull the trigger on the Sammy GS 2.
I will be calling Rogers later today.
Does anyone have any idea why it would increase?
I have not made any changes to my plan.

Thanks.

[X360]

Effective May 17th, they probably calculate by using the new FLEXTab policy. Instead of after 30 months you will receive a free upgrade, now you have to fullfill your 36 months contract.

Look like they calculate your FlexTab balance for HUP smartphone = $13 * 7 months left = $91

Before FlexTab, you only have to pay $15 fee (1 month) because you only have to fullfill 30 months for free upgrade.

Easy peasy, just like that Rogers decides to makes some changes to their upgrade process that will “give customers greater flexibility and choice.”

Here’s the deal. According to the internal doc we received it states that effective today, May 17th, the Device Savings Recovery Fee (DSRF) and Additional Device Savings Recovery Fee (ADSRF) are thankfully being renamed to “Rogers FLEXtab.” Rogers will now allow customers to pay off their FLEXtab balance at any time and is based on the same calculations as the previous upgrade process. Once your balance is paid off you can stay with your current device on a month-to-month plan, or decide to upgrade to a new device with a contract. Rogers notes that “FLEXtab applies to customers who have activated or upgraded as of January 22nd, 2012 (or June 30, 2010 for Quebec customers).” Here’s the calculation:

FlexTab Balance = (MTM Device Price – FlexTab Term Price) / (FlexTab Term Length in Months) X (Months Remaining In Term).

In addition, Rogers will be making adjustments to early upgrade program for existing customers. The reason is to align “more closely to a customer’s 3-year term and the discount received at the time of activation or last upgrade.” These changes also start today and as previously stated the upgrade fee is based on the type of device, multiplied by the number of months remaining on your contract. The good news is that some of the fee prices have slightly dropped:

- Voice and Quick Messaging devices and Smartphone Lite customers: $10/month
- MBB customers (eg. Tablets, Rocket Sticks and Rocket Hubs): $10/month (used to be $15/month)
- Smartphone customers (including premium smartphones): $13/month (used to be $15/month)

So there you have it. Both go into place today and Rogers also said that “Customers will now be able to upgrade as early as one month into their term.”

http://mobilesyrup.com/2012/05/17/ro...lesyrup.com%29
http://www.howardforums.com/showthre...t-FLEXtab-quot

[hornjo]

This sucks.
I am 7 months from the end of my contract and it looks like I will have to wait until the contract is up and then decide if I want to stay with Rogers.
Any chance they will let me upgrade under the old system?
I have tv/internet/phone and 2 cells with Rogers.

[X360]

Just try to call 611 from your cellphone and say Cancel. They will transfer you to the retention department and they will probably give you what you want.

You can also try to negociate better plan/discount with retention REP for signing a new 3 years contract.

Try to read the Rogers thread

http://forums.redflagdeals.com/roger.../#post14769032

[etiennepb]

What a joke! I've been mulling over upgrading or waiting out the contract and switching. This sealed the deal. Does anyone know if this constitutes a bug enough change in the contract to allow me to cancel without any ecf's?

[audit13]

What a joke! I've been mulling over upgrading or waiting out the contract and switching. This sealed the deal. Does anyone know if this constitutes a bug enough change in the contract to allow me to cancel without any ecf's?

It's my opinion that Rogers did not adversely affect your current contract by instituting the new policy. If you don't upgrade before your contract is over, there is no change in your monthly fees.

[etiennepb]

It's my opinion that Rogers did not adversely affect your current contract by instituting the new policy. If you don't upgrade before your contract is over, there is no change in your monthly fees.

Thanks for the reply. Leaning towards buying the galaxy nexus outright riding out the contract and jumping ship to bell or telus.
Cheers

[equalizr]

I got my HW fee waived last month to get the htc one x. It never hurts to phone retentions and talk nicely to them I still had a year and a half on my contract.

[kookoo]

I got my HW fee waived last month to get the htc one x. It never hurts to phone retentions and talk nicely to them I still had a year and a half on my contract.

Yeah, it all depends on the rep you get. I got 3 phones within 3 years without on hup prices. First one was after my contract was up but then I had a phone break on me and a phone get stolen. Both times, I had a really nice rep and they gave me what I needed.

[Trav]

This sucks.
I am 7 months from the end of my contract and it looks like I will have to wait until the contract is up and then decide if I want to stay with Rogers.
Any chance they will let me upgrade under the old system?
I have tv/internet/phone and 2 cells with Rogers.

Supposedly there is a one month (this month) transition period where if you call in and upgrade through them, they will give you the old upgrade rate (through a credit)

So call in and let us know how it goes