Has anyone had mail go missing in the Canada Post system?
I started noticing that some of my mail was going missing in November 2011 as I was missing certain mail that I knew I should be receiving. At the same time, I was receiving plenty of mail for addresses other than mine (sometimes 3 or 4 pieces a week). I reported this to Canada Post using their complaint system at their Head Office with no real resolution (i.e. report the complaint but nothing seemed to improve) and then finally managed to get a phone number for the supervisor of the processing plant where my mail is delivered. The supervisor said that they would put a "flag" on my file which meant that my mail would be checked before being delivered. However, it seemed to me that this would only resolve half of the problem (i.e. me receiving mail that wasn't mine) but what about my mail being delivered elsewhere? I felt like I was basically at the mercy of whomever received my mail to drop it back in the mailbox.
Well, after a few months, the problem seemed to resolve itself and I didn't really have any complaints.
Well, again in November 2012, this problem seemed to start happening again. I started to miss some very important mail and fear that some sensitive information may end up in the trash or the hands of someone who shouldn't be reading it. I reported it to the same supervisor and he just said that they would do the same thing and flag my file. I am just wondering if there is a more absolute way to ensure I receive all of my mail. Does anyone reading RFD work for Canada Post and understand their processes? Has anyone on RFD had the same thing happen and find a sure-fire way to correct? The supervisor I spoke to sounded empathetic but didn't really offer up any solutions.
Thanks.
P.S. I have a locked mailbox so I know that it isn't someone stealing my mail.
Well, after a few months, the problem seemed to resolve itself and I didn't really have any complaints.
Well, again in November 2012, this problem seemed to start happening again. I started to miss some very important mail and fear that some sensitive information may end up in the trash or the hands of someone who shouldn't be reading it. I reported it to the same supervisor and he just said that they would do the same thing and flag my file. I am just wondering if there is a more absolute way to ensure I receive all of my mail. Does anyone reading RFD work for Canada Post and understand their processes? Has anyone on RFD had the same thing happen and find a sure-fire way to correct? The supervisor I spoke to sounded empathetic but didn't really offer up any solutions.
Thanks.
P.S. I have a locked mailbox so I know that it isn't someone stealing my mail.