[Heads up] CT return policy
-Bought 2 humidifiers on Dec. 15th evening, one is a personal sized one and another one is for a medium sized room. Never had one before so bought 2 to see which one fit my needs.
-Decided the personal sized one was too small and didn't make much of a difference.
-Headed to the store on Dec. 17th morning to return it. Associate refused the refund because the item was opened.
-I explained to the associate that the product did not meet my need, and the only way to determine that was by opening it. How else was I supposed to judge a product without opening the box?
-Manager came over, explained the policy is due to the fact that a lot of people are taking advantage of the return policy and using it as a "rental" policy.
-I understand, but this clearly isn't the case. I brought the product back within 48 hours and I bought 2 very similar products clearly for comparison purposes. If I wanted to "rent" one I would have bought it back after the dry winter season.
-I tried my luck at another store and got my money back with no hassle. The associate at the other store clearly was not happy to be at work and couldn't care less.
So just a heads up for everyone, if you plan to return something at CT, make sure you can re-seal the package properly, or at least make it seem like it was unopened.