[Help] is this how windmobile treats customers? what to do next
its really unbelievable.
so basically i barely make any call nowadays and use home wifi most of the time. yet im paying for the 40$ unlimited service for call/data/text.
i wanted to switch my 40$ plan to a pay your way(prepaid service)
apparently i was told still have the 326$ on my windtab+ after over 1 year of being with them.
so i decided to pay that and made a call to wind rep asking to switch to pay your way.
the rep on the phone told me i have to make a top up in a retail store before he can switch.
so i find a free day, went to the retail store, the nice lady in the retail store told me she can't take any topup utill i have switched to pay your way and can only do that over the phone.
i was like wtf, am i getting kicked around. i was told to go to the store and pay the top up.
so i called them again in store, have them switch me to pay your way and i will pay off my 326$. so 1min later, my phone got disconnected without the rep warning me.
i told the lady in store what happens. she lend me their store phone to call again.
i reached a manager, she told me my phone is still on the 40$ plan and they accidentally inactivate my phone for some reason. they had to get the back office to reactivate.
she promised me it shouldn't take more than an hr for it to fix everything and change the plan to pay your way. so i can top up
so after that, my phone has been inactive(cant recieve). i patiently waited for a day hoping it should be back to work.
but nope, so i called again and got a manager to look at this. this time she told me she has called the back office, it shouldn't take more than 24 hrs. i even have the manager's name and reference number written down just in case
so again i patiently waited another day with the same issue - INACTIVE PHONE. so i called again.
this time the rep told me she called back office, they are working on it. and there is NO TIME EST that she can tell me it would work.
and when i asked to talk to an manager to see whats the issue. she disconnected me after 5min of waiting for a manager.
so i called right back with another rep. this time, she told me the manager will call me back in 20 min.
here i am. no one called. has been promised from 1hr to 24hr to no time est to disconnected on purpose to no reply
i really didn't expect windmobile to treat customers like this
ALL I WANT IS an active phone that i have just paid off 326$ in windtab.
and tell me if there is any technical issue that takes this long to solve without good reason???
is there any place i can get help? i believe i have the right to get my phone number back