Help with Moving Company
My friend just moved to a different city, and the moving company is overcharging her. When she asked for an estimate before the move, they said it would be $1.19 per pound. She doesn't have a lot of stuff and the only furniture she is taking with her is a bed, a small desk and an office chair. The rest of the stuff is all small boxes, so the total weight couldn't be more than 1500 pounds. However, for some reason they didn't weigh the stuff in Montreal before they shipped it out. They called her today four days before her stuff is set to arrive, and they are saying that she will have to pay $3000! She hadn't planned for that kind of expenditure especially since her stuff definitely doesn't weigh as much. They said they would reweigh it again once it reaches the destination city, but that they would only credit her after 2-3 weeks. Can they do that, i.e. overcharge and then promise to refund later??