Help (please!) - Bell Internet Issues
Recently switched from Rogers to Bell for my internet/tv provider. Initially was working alright (though internet speeds slightly slow). A couple days after install I noted that my cell phone would either not connect to wifi or connect intermittently. My laptop was fine. I went to reset the box, then nothing was working! Called for tech help and after about a 30 min wait and an hour on the phone, their suggestion was to sign up at $6/month for tech support as the guy insisted that the home hub modem was working. On the phone help line we did a reset, and factory reset, which had the phone working but then not the laptop! Then neither worked again or phone worked intermittently. Computer and phone was restarted, updates checked (was fine), but internet was not working. I then noted that my bell fibe tv pvr would also not function. Finally the guy said he would send a tech out, due to scheduling and my work - the next available date was 3 days away. Before the tech came I (accidently) unplugged the modem, it was off for a couple min/sec max, then i replugged it, and everything seemed to connect internet wise (both phone and laptop) but TV was not working! Anyways, tech came seperated my 2.4/5G and fixed the TV and everything seemed to be working for the day (including decent speeds), however a day or 2 later, nothing is connected again! I can see other bell networks, and could connect to my neighbours (rogers) wifi. I tried unplugging it again (and taking out the battery) but that didn't seem to help like that last time.
Any Ideas on whats going on?
Phone = samsung S4 running on 5.0.1/Kernel 3.4.0
Computer = HP Pavillion with Windows 10 (won't support 5G)
Modem Home Hub 3000 is installed in the basement by the electrical box (installers choice of location, my previous rogers box was upstairs)
Random side note: the contract has internet listed, but I just got the bill online and it only has the TV and phone, so maybe they've disconnected it on their end???
Oh and TV works fine!
TIA!!! any ideas/troubleshooting tips welcomed! (very frustrated!)