help please (from internet search savvy peeps)

[OceanDrop]

if anyone could find a definition of the EVLN (Exit-Voice-Loyalty-Neglect) model, as it relates to Organization Behaviour, could you please post it here?

i've searched google, wiki & the utoronto library e-resources, and have found papers, but nothing which contained an actual definition/explanation of the model.

[cywhiz]

Google
"exit voice loyalty"
"exit voice loyalty definition"

Also look up on Albert O. Hirschman and his books...

Wikipedia
http://en.wikipedia.org/wiki/Exit%2C...2C_and_Loyalty

"members of an organization, whether a business, a nation or any other form of human grouping, have essentially two possible responses when they perceive that the organization is demonstrating a decrease in quality or benefit to the member: they can exit (withdraw from the relationship); or, they can voice (attempt to repair or improve the relationship through communication of the complaint, grievance or proposal for change)."

simply put...(i'm not sure since i am not a psychology student )
exit = get out of relationship
voice = talk about the relationship
loyalty = affects exit or voice
neglect = don't care about relationship

[OceanDrop]

thanks so much!

[bubble.tea]

if anyone could find a definition of the EVLN (Exit-Voice-Loyalty-Neglect) model, as it relates to Organization Behaviour, could you please post it here?

i've searched google, wiki & the utoronto library e-resources, and have found papers, but nothing which contained an actual definition/explanation of the model.

geez., I thought I was pretty I-savvy., err correction 'e'-savvy but I had NO IDEA wth that was.