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Help please! Samsung LED 3D TV screen turns purple and no sound!

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  • Sep 21st, 2012 11:54 pm
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Sep 21st, 2012 6:47 pm
stefnik [OP]
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Oct 30, 2010
11 posts
1 upvote

Sep 21st, 2012 6:47 pm

Help please! Samsung LED 3D TV screen turns purple and no sound!

Hi there,

I hope someone can help! I have a Samsung LED 3D TV un55d6500 and it's only i think less than a year old. The screen has started, when i change the channel, to turn purple for a few seconds and has no sound. It will then change channels. Does anyone know what this is? And any advice? I am hoping it could be something simple...

Thanks,

Stephanie
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Sep 21st, 2012 8:42 pm
stefnik [OP]
Newbie
Oct 30, 2010
11 posts
1 upvote

Sep 21st, 2012 8:42 pm

It happens on many channels but not every channel. I could try a better HDMI cable... I don't think mine is a great one.

Thanks!


Ironsmack wrote: ↑
Sep 21st, 2012 8:39 pm
It only happens on one channel? Or any channels?

How is this connected?

By HDMI or RCA? If either one, can you try a different input and/or cables?
Sep 21st, 2012 11:54 pm
_Allan_
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Jul 26, 2006
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Sep 21st, 2012 11:54 pm

Call 1-800-SAMSUNG. They can walk you though diagnostics.
I called them (for my refurb 450 series plasma) about a mis-formed base.
Within 24 hours, they had a new one at my house!
No, I do NOT have any Z10's or Z30's left for sale. Stop PM'ing me!
BST Reference: Heatware | RFD
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