sillysimms wrote: ↑Nov 17th, 2011 11:34 amHas nothing to do with that. Home Depot announced that they were introducing the 5 cent bag fee across Canada - it isn't a training issue at all - cashiers are required to charge 5 cents because that is what HD wants across Canada:
http://www.homedepot.ca/wcsstore/HomeDe ... onment.pdf
Plastic Bag Reduction
On June 1, 2009, The Home Depot Canada introduced a $0.05 fee for plastic bags. This fee will help reduce the number of plastic bags used by its customers and help protect the environment. Customers have the choice of purchasing a reusable bag, bringing their own bag or bin, or not using a bag at all. The net proceeds will be used to fund sustainable housing and community projects across Canada through The Home Depot Canada Foundation.
They say they are not profiting from the proceeds (but are recouping the cost of their 'bags')! Not a training issue to be resolved.
Thanks for the information. What the associates had heard was that it was because we were using the same POS and it was in fact a training issue. A few of the sotres outside of Toronto are actually not charging the plastic bag fee due to customer concerns.