My first one was a dud too. Ring support is miles above anyone else.. absolutely fantastic! They're shipping me a new one with pre-paid return for the defective.
They think the firmware on mine is mostly likely corrupt or missing.
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Jun 11th, 2017 10:18 am
My first one was a dud too. Ring support is miles above anyone else.. absolutely fantastic! They're shipping me a new one with pre-paid return for the defective.
Jun 11th, 2017 10:55 am
I find that the connectivity varies by time of day. For a period every afternoon I can't connect for Live View, but motion and doorbell alerts still work with a live video stream. I suspect that Ring's servers are getting overloaded with the increasing volume of new customers, and when they get overloaded they dump Live View requests.
Jun 11th, 2017 12:23 pm
Jun 11th, 2017 3:13 pm
This is exactly whats happening to me...Faith24 wrote: ↑ I find that the connectivity varies by time of day. For a period every afternoon I can't connect for Live View, but motion and doorbell alerts still work with a live video stream. I suspect that Ring's servers are getting overloaded with the increasing volume of new customers, and when they get overloaded they dump Live View requests.
Jun 11th, 2017 4:01 pm
Jun 11th, 2017 6:40 pm
Jun 11th, 2017 11:14 pm
Only place I was able to buy it was online from Aartech.ballashotcaller wrote: ↑ I need a corner kit for the pro since it's right in a door corner. Can't seem to find one locally. Any ideas for DIY?
Jun 11th, 2017 11:32 pm
Jun 11th, 2017 11:34 pm
In my setup, the delay is only about 2 seconds at most. I know because it constantly alerts me when I'm watering the front lawn, or doing yardwork and passing by the doorbell.
Jun 11th, 2017 11:47 pm
Jun 12th, 2017 7:16 am
I ordered mine from this website: https://www.aartech.ca/ring-pro-corner-kit.htmlballashotcaller wrote: ↑ I need a corner kit for the pro since it's right in a door corner. Can't seem to find one locally. Any ideas for DIY?
Jun 12th, 2017 7:24 pm
Jun 13th, 2017 9:31 am
Jun 13th, 2017 9:54 am
My understanding is that they use AWS cloud service, not their own proprietary servers.Faith24 wrote: ↑ Having problems accessing Live View on your Ring Doorbell for several hours at a time? Events not showing up in the event log for several hours?
If you check Ring's status page, it always shows everything as "operational", but if you scroll down to the log it's clear that they are having server load problems every day, forcing them to limit services while they catch up. It looks like they de-prioritize Live View in order to keep handling doorbell events, and they delay processing and posting of events until later in the day when their servers have time to catch up.
This is the big drawback of buying a product that is dependent on proprietary servers.
Jun 13th, 2017 10:34 am
I could believe that they use AWS. Nevertheless they seem to be having capacity problems. As for their past performance, I can only judge them by what I've seen since I got my Ring doorbell a week ago, which is frequent problems. For example for the last several hours I can get live video immediately when there's a doorbell or motion alert, but Live View is mysteriously unavailable. Same thing for several hours yesterday - no Live View, events not being posted - before those services suddenly came back. Same thing on Friday.
Jun 13th, 2017 10:37 am
Try it for a few weeks at least.Faith24 wrote: ↑ I could believe that they use AWS. Nevertheless they seem to be having capacity problems. As for their past performance, I can only judge them by what I've seen since I got my Ring doorbell a week ago, which is frequent problems. For example for the last several hours I can get live video immediately when there's a doorbell or motion alert, but Live View is mysteriously unavailable. Same thing for several hours yesterday before Live View came back online suddenly.
Jun 13th, 2017 10:37 am
Jun 13th, 2017 11:54 am
Jun 13th, 2017 2:09 pm
What's upload speed?phreezee wrote: ↑ Having Ring Pro since last Black Friday, I can honestly say it is utter crap. I have 150Mbs internet/wi-fi with full bars and I LiveView is intermittent, the camera goes black and white mysteriously and Ring alerts often arrive after the person is already walking away.
The free Chime Pro was no help and despite it being "Pro" it did not support 5Ghz.
They got my money, don't let them get yours.
Jun 13th, 2017 3:56 pm
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