"Honest" Honda Dealership within GTA?
My current vehicle was purchased new through Action Honda on Kingston Road by my brother who was the first owner (His first vehicle). The owner of the dealership was apparently a family friend so we received a "fair" deal when the car was purchased new. I remember a day or 2 before confirming everything we had met with the owner (my brother, mother and myself to watch) to discuss what was included. He had stated 2 year free oil changes with them and he had written it down (not on any contract or some sort, just on a paper) with everything else we knew that we were getting. So of course we thought it was a family friend we could trust him. So I went with my brother on the 1st oil change and when the service was done received full bill. My brother had informed the service rep that we were supposed to get a free oil change as part of the "agreement" we had. We went to speak with the salesperson who sold us the car and informed him what was supposed to be given. The salesperson was not present when we spoke with the owner of the dealership the day or 2 before purchase so he couldn't confirm it so he couldn't do "anything". So we went to visit the owner and he brushed us off like nothing saying he never agreed to these terms (it was probably 5-6 months since the car was purchased). So after that my brother just payed for it because he had to drop me at school and he could not bother arguing. We told our mother (she knew him since immigrating to Canada over 30 years ago) and she called him personally to inquire but my mother told me that over the phone he flat out lied and said he never agreed on any of this. I find it hurtful that even my mother remembered him saying that he would give us this service and he lied about it.
I know the majority of people on this board don't even bother with dealerships and oil changes are quite simple and not expensive, but the car was purchased in "good-faith" and something small as this can prevent future business with a dealership.
Ive been reading reviews online and so far it shows that Sisley Honda is a crap-chute, Roadsport Honda is hit and miss and Parkway Honda and Formula Honda are worth looking into. Pretty sure theres some other ones just not to sure where. Im just going in with the mindset of pure negotiation and everything written on the final terms of sale. Don't want to go through what my brother did.
Anyone have feedback on some of those dealerships?