How do you get in direct contact with Dealership Relations at Toyota Canada?
I have tried to contact the dealership regarding this and have experienced the WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED:
- They never call me back regarding the matter, even though they have promised to. Their only response was a curt email, stating that they are not responsible.
- I asked them to give me their policy on insurance repairs and they refused to provide it, stating it is not their responsibility to do so.
- I have tried to reach the general manager and they haven't called back either.
- I have called Toyota Canada, filed a case number and they suggested that I go to the dealership and have a conference call with the insurance company. I suggested that to them and they flat out refused, stating that it is completely my responsibility to talk to them.