How does Shoppers Drug Mart have so many customers? Awful prices on everything.
They are not convenient. They generally are not open 24 hours, so cannot compete with convenience stores. I understand some of them are open until midnight, whereas most supermarkets will close between 8 and 10. In this case I can understand if they are popular for 2 hours out of each 24 hour day. But during the other times, why would anyone go there? The price difference isn't just marginal from my observation; nearly every item is 50% to 100% more expensive at Shoppers Drug Mart than at other major retailers.
They seem to be profitable and opening new stores all the time. My question is why does anyone shop there regularly enough to keep them in business?
There are of course other businesses which offer terrible prices and a crappy shopping experience and still manage to stay afloat. But Shoppers doesn't seem to be just staying afloat; they are constantly opening new locations, huge gaudy stores everywhere. As far as I know they don't have any unique product monopolies; they just resell what everyone else resells with no differentiation at all. Why are they able to make enough money to do this despite being -- on paper -- uncompetitive in terms of pricing, products, convenience and shopping experience?