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How to file complaint to health canada

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  • May 6th, 2013 8:51 pm
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[OP]
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Jul 13, 2008
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How to file complaint to health canada

anyone know how to file a complaint to health canada toward specific docotr?
I had EMG testing done last year and was supposed to be referred to genetic testing by the said doctor.
Its been 1 year since that was done and I've followed up with EMG doctor office 2x to check the status of the referral and they told me that they've sent the referral both times.

I had to google the contact info of the supposed the genetic testing clinic and gave them a ring.
They told me that not only they never received anything, it is also not the right clinic (it's another EMG clinic instead of genetic testing).

I called the original referrer clinic again 2 weeks ago and complained to them about this and they told me they will call me back in a couple days.

Fast forward to today with no call back yet, I gave the EMG clinic another call and lo behold no one knows what I'm talking about.

Is there a hotline for me to complain about this to health canada and get my request fast forwarded ? I feel like I'm hitting brick wall here
11 replies
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Jan 30, 2012
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AzureD wrote:
May 6th, 2013 11:36 am
anyone know how to file a complaint to health canada toward specific docotr?
Health Canada won't care, it's the provinces that regulate & licence physicians.

You don't say what province you're in, but in Ontario, the province has delegated that responsibility to the College of Physicians and Surgeons: http://www.cpso.on.ca/policies/complaints/

Other provinces are similar.
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Aug 20, 2012
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Pacific Ocean
Highly doubt CPSO will even wink at your complaint. This is more a customer service issue with the referral doctor, not a medical issue. You need to complain to the doc himself about his lousy staff not getting things done. The CPSO will only handle legit medical malpractice issues with evidence. There's no medical malpractice here... just a lazy bumbling staff not setting up proper appts. Good luck with that.
[OP]
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Its not just the staff, I met and spoke with the Dr personally after 6 mths.

He promised that he will write a letter and fax it PERSONALLY to the doctor I'm supposed to see to expedite the process since it was stalled for 6 mths.

Not only that did not happen, he is also referring me to a WRONG type of doctor all this time.

So not only he is not fulfilling his words he is also pointing me to the wrong direction and wasting my time
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Oh, man.. sorry for you bro. This shouldnt be happening after one year. Usually referral appts are made within 2-3 weeks MAX after requisition is submitted. Even if it's a very specialized testing you should still get the appt mos before the actual test. Anyway for you to find out the right clinic, get their info and get your gp to do a direct requisition with your existing EMG results?? Baring that this totally sucks. This doc must be high or something. Now if this was a life threatening disease that has worsened or you're on your death bed with all this crap going on then yes, you have a medical malpractice suit. But it's not life threatening... dont know what else to say other than get the doc to fax the requisition the same time you're in the office as proof he sent it - or get another specialist which could take another 1-2 mos waiting time.
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Post doctor's info here.

RFD team will do the rest.
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Go to another doctor. Get a referral to another place. You seem like you are from a large city center, so this might not be a problem.
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[OP]
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Jul 13, 2008
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aznnorth wrote:
May 6th, 2013 2:27 pm
Oh, man.. sorry for you bro. This shouldnt be happening after one year. Usually referral appts are made within 2-3 weeks MAX after requisition is submitted. Even if it's a very specialized testing you should still get the appt mos before the actual test. Anyway for you to find out the right clinic, get their info and get your gp to do a direct requisition with your existing EMG results?? Baring that this totally sucks. This doc must be high or something. Now if this was a life threatening disease that has worsened or you're on your death bed with all this crap going on then yes, you have a medical malpractice suit. But it's not life threatening... dont know what else to say other than get the doc to fax the requisition the same time you're in the office as proof he sent it - or get another specialist which could take another 1-2 mos waiting time.
UrbanPoet wrote:
May 6th, 2013 2:59 pm
Go to another doctor. Get a referral to another place. You seem like you are from a large city center, so this might not be a problem.
Thanks that's what I'm doing now. The problem is just the waiting times, meeting this EMG specialist alone took ~3 mths of queue
longitude wrote:
May 6th, 2013 2:56 pm
Post doctor's info here.

RFD team will do the rest.
That's ok, I don't really want to sue or defame them, if it was life threatening that would be a different case. I'm just baffled at their incompetence
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aznnorth wrote:
May 6th, 2013 1:26 pm
Highly doubt CPSO will even wink at your complaint. This is more a customer service issue with the referral doctor, not a medical issue. You need to complain to the doc himself about his lousy staff not getting things done. The CPSO will only handle legit medical malpractice issues with evidence. There's no medical malpractice here... just a lazy bumbling staff not setting up proper appts. Good luck with that.
Umm.. this is more than a customer service issue. There are a lot of conditions that have a limited window for treatment. If this sort of test could elucidate one of these illnesses and it is found out, this could be a serious case of negligence and easily the sort of thing that would trigger a lawsuit in the US. I wouldn't be taking this lightly at all.

I remember a couple of years back listening to one of the health care debates in the US about medical malpractice insurance and how expensive it is. I distinctly remember thinking that if doctors stopped trying to crack 7 figures by seeing 100 patients a day, and just thoroughly did their jobs, medical malpractice would decrease by a lot.

I guess I'm a little biased because I actually work with a lot of doctors and I count on their assessments to do my job. You wouldn't believe how forgetful they (all) are. I mean these guys are batting .500 on a good day. If I made the amount of clerical errors that these guys do, I'd lose my job within weeks.. yet they sit there making mistake after mistake and making more than $400 for each assessment that takes them 10-15 minutes. That's more than I take home in 3 days.
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Syne wrote:
May 6th, 2013 7:20 pm
Umm.. this is more than a customer service issue. There are a lot of conditions that have a limited window for treatment. If this sort of test could elucidate one of these illnesses and it is found out, this could be a serious case of negligence and easily the sort of thing that would trigger a lawsuit in the US. I wouldn't be taking this lightly at all.

I remember a couple of years back listening to one of the health care debates in the US about medical malpractice insurance and how expensive it is. I distinctly remember thinking that if doctors stopped trying to crack 7 figures by seeing 100 patients a day, and just thoroughly did their jobs, medical malpractice would decrease by a lot.

I guess I'm a little biased because I actually work with a lot of doctors and I count on their assessments to do my job. You wouldn't believe how forgetful they (all) are. I mean these guys are batting .500 on a good day. If I made the amount of clerical errors that these guys do, I'd lose my job within weeks.. yet they sit there making mistake after mistake and making more than 30x the wage I do.
It's incredible the stuff they can get away with because of the shortage of doctors and in the meanwhile good doctors driving cabs and washing dishes in restaurants.

Many people think that these are Urban legends but I have a case in my extended family , excellent doctor with lots of expereince could not get the ridiculously hard certification for Canada , after hard living here for almost 4 years they went to US , spent 5 years there and now he's back running a clinic in GTA. ONLY reason he came back is his family in Canada otherwise there would be no reason to be here.

It is not worth getting irritated, it is not worth it.... Wish everyone happiness, and you yourself will be happy.
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Cmon now... lol. The reason many doctors are perverbially "washing dishes and driving cabs" is becuz they dont meet the qualifications of cdn medical standards. Just cuz they met those in HK, China, South America, India or where ever doesnt necessary mean they automatically meet the same standards for medical practice here. Believe me, I know.. spoken to a few of them and half readily admit their education and standards are different. If that's true some dude in a village in bangledesh can come here and become CEO of large hospital or pharmaceutical firm asap. It aint easy to practice medicine in the states. Everywhere has their pro's and con's. We could agree to disagree on so many levels this could go forever, lol - like a Michael Moore documentary. In the states the medical malpractice insurance is so high cause of sue happy patients and the legal system down south that allows all these ridiculous lawsuits it's unbelievable. Canadian medical system is very conservative public health system. They dont like to rock the boat so to speak. Doc's here dont make half as much as the successful ones in the US but then they dont deal with as much bs from patients as in the US; the legal system here bars ridiculous litigious amounts in the US. But then in the US their medical tech is so much higher than here but patients pay for it. Here it's public health system which lacks not only specialists but also the technology due to lack of funds. There are many specialist tests that one has to get in the US because in Canada they dont exist and not covered by OHIP. If the patient wants the test you have to pay out of pocket whereas the same test in US can be covered under the heal insurance. Like I said pro's and con's everywhere.
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