I caught ncix.com selling a used motherboard as new

[macker123]

I have bought alot of stuff from ncix.com in the past, literally in the tens of thousands of dollars over the last couple of years so this is not some fly by night rant.

Many times the orders have been less than smooth, many times it has been smooth. I just ordered a whole computer setup from them for my office. I choose a brand new motherboard, you know one that has never been used, opened, tampered with etc. Well I go to put it together today and after unwrapping what looked like a new motherboard I find a broken cpu pin sitting in the slot. Clearly this motherboard has been used. What do they think, they can just pass off a return, rma or whatever else as new and hope no one knows. Needless to say I am pissed at them, considering I now need to return it at my expense and now it will be at least 2-4 business days till I get this computer together.

I know alot of people order from ncix.com. When you get your packages, be extra vigilant for what may be a used part.

[bluetroll]

hum... sorry to hear that.... maybe it's from the manufacturers QC

[DealMaster]

Did you call up their CS department or anything?

[macker123]

Did you call up their CS department or anything?

I am waiting to hear back right now. This is the 2nd problem with this order already.

[impostor]

I may have had one too... hooked up a new system that I ordered for someone w/o OS (they have a volume license), it wouldn't boot the install CD from the DVD drive. Pressed CTRL-ALT-DEL to try and get into the BIOS, instead the (pre-)POST screen showed "OVERCLOCKING FAILED" and it stopped completely. Result was reproducible.

Whoever it was that installed the components pulled the IDE cable a little too tight and it the plug was hanging just outside the IDE2 connector. After that was readjusted everything worked like normal.

[callous]

Let's see how the ncix guy will respond. This should be most interesting. This thread isnt going to be locked is it

[v00d00]

Well if the board is broke, I'm sure the NCIX guy will respond as he usually does with defective merchandise.

You get an RMA #.. send it back, they inspect it, then send you out a new one.

[gilboman]

Well if the board is broke, I'm sure the NCIX guy will respond as he usually does with defective merchandise.

You get an RMA #.. send it back, they inspect it, then send you out a new one.

what an inconveinence..another reason not to buy mail order already disregarding the fact of used mobo sold as new.

getting rma # is gonna take a day or two atleast, ship it back couple days, wait for them to send it back and get it 3 days.

that's like 6business days minimum wasted assuming everything goes smooth. nothing beats dealing with a human being.

[rilhouse]

i didn't know NCIX did that sort of thing. i will be careful with my future dealings with them. i hope they are paying for the RMA shipping, if not i would demand it.

[v00d00]

I have bought alot of stuff from ncix.com in the past, literally in the tens of thousands of dollars over the last couple of years so this is not some fly by night rant.

Tens of thousands of dollars over the last couple years, and this is the worst situation encountered?

C'mon gilbo.. you must admit that is a pretty decent track record.

I've purchased in the area of $7-9 thousand worth of hardware from NCIX over the past 4 years which equates to literally hundreds of individual pieces of hardware and I've only had trouble with 3 things.. 1 memory stick, 1 digital camera and 1 $0.01 80mm fan which had a broken fin.

I've had more trouble attempting to return items in person to certain businesses than I have with dealing with NCIX.

[felix]

I've always wondered .. when I buy my parts from some of these larger stores (ncix, CC, etc.) I notice they usually stick a "void if removed" sticker with their company logo on them. Does this mean they open every part and then repackage them in anti-static bags as brand new? Because if so, it means there's a higher chance they could be refurbs, or it could be damaged unsuspectedly by a careless individual who is not properly ESD grounded. And also must be a very boring and tedius job.

[NG]

Tens of thousands of dollars over the last couple years, and this is the worst situation encountered?

C'mon gilbo.. you must admit that is a pretty decent track record.

I've purchased in the area of $7-9 thousand worth of hardware from NCIX over the past 4 years which equates to literally hundreds of individual pieces of hardware and I've only had trouble with 3 things.. 1 memory stick, 1 digital camera and 1 $0.01 80mm fan which had a broken fin.

I've had more trouble attempting to return items in person to certain businesses than I have with dealing with NCIX.

No matter how few and far between selling returned products as new is immoral on every level. There are like complaints from the newegg in Canada thread.

I know I won't take them as seriously as I did before.

[Iron Chef Ajax]

See how customer service works for you. Post results here.

[NDman]

You should write a review on the retailer rating thing on the main page on NCIX

[masterhapposai]

That's actually criminal, if they intended to do that because of low # of brand new versions of the board or whatever.

If they didn't intend, then how the hell did it get there???