Personal Finance

I have a question about creating CRA online account

  • Last Updated:
  • Apr 23rd, 2017 11:09 am
[OP]
Newbie
Jan 13, 2017
27 posts
3 upvotes

I have a question about creating CRA online account

I am on the CRA website and I am trying to create a CRA online account: cra.gc.ca/myaccount

There is a question: "Tax information - amount entered on line 120 of your 2016 return (required)".

There is a text box field and I can input a number. But, I cannot enter anything for the .00 portion. Lets say it is 123.99. I can't enter .99 for some reason. Anyone know how to get through this step?

Thanks.
7 replies
Sr. Member
Jan 13, 2004
548 posts
33 upvotes
Scarborough
Ignore the .00 portion. Just enter the whole dollar amount. I did it already.
Sr. Member
Oct 11, 2010
798 posts
211 upvotes
Charlottetown
ya the cents doesn't matter
Member
Nov 13, 2013
490 posts
156 upvotes
Be careful if they say your answer is wrong. They will lock you out quickly and it can be a hassle to reset.
[OP]
Newbie
Jan 13, 2017
27 posts
3 upvotes
fogetmylogin wrote:
Apr 21st, 2017 8:16 pm
Be careful if they say your answer is wrong. They will lock you out quickly and it can be a hassle to reset.
This is exactly what happened. I cannot ignore the .00 portion and my account was locked. The next page asked me to enter a valid email address and filled out some questions. Then, I entered my phone number and some CRA agent contacted me to give me the security code. I think there is something wrong with the .00 cents portion on their website.
Deal Addict
User avatar
Dec 27, 2009
2755 posts
893 upvotes
Ottawa, ON
Shark828 wrote:
Apr 22nd, 2017 11:25 am
This is exactly what happened. I cannot ignore the .00 portion and my account was locked. The next page asked me to enter a valid email address and filled out some questions. Then, I entered my phone number and some CRA agent contacted me to give me the security code. I think there is something wrong with the .00 cents portion on their website.
I am almost certain they only want the dollar value and no cents (I have a My CRA account and that's how I remember it). Don't round up if you did that. If you made $50,000.99, just put $50,000, not $50,001.
Deal Addict
Jan 28, 2014
2942 posts
434 upvotes
Chickinvic wrote:
Apr 23rd, 2017 12:51 am
I am almost certain they only want the dollar value and no cents (I have a My CRA account and that's how I remember it). Don't round up if you did that. If you made $50,000.99, just put $50,000, not $50,001.
Agreed. This is what I did. The form would not accept the cents.
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