I just have a question regarding an old sale (RESOLVED)
I am going to explain a situation that was brought to me today however I am going to leave the guys username and the store out of it for now. If I typed it out it would be very long so I'm going to do this in point form.
-I sold a gift card to a RFD member around June 18th
-We met in the store at customer service and verified the balance
-Either that day or a few days later he used the entire balance up
-He says he brought the tools home that same day and was told by his wife that his brother/uncle already had them
-He returned EVERYTHING but didn't do it until 9 days later (June 27th), receipts)
-He was issued store credit when he returned them
-He PM'd me asking if I have another gift card, I said no not the high amount he desired
-He said let me know when you do (accumalate I presume)
-I eventually totaled to an amount he desired so PM'd him back
-He agreed to meet at noon
-He called me at noon when I'm already there waiting saying he is seeing insufficient funds and cannot make it
-I asked if he can go to his branch instead of the ATM he was at and be there within 30mins, he said yes (over $500)
-He called 15mins later stating that he had the funds and he'd be there in 15mins to wait
-I see him approach my vehicle and he obviously took a picture of my vehicle (plates)
-He gets in and doesn't have the money he just made me wait 35mins for him to get
-He accuses me of selling him fradulent gift card
-He tells me the above mentioned story (he used the gift cards fine, decided to return the stuff 9 days later, got store credit, used $130 off of the store credit they issued him now he says that the card doesn't work anymore but has no proof or receipt of a decline or anything :confused
-I asked him to kindly stop lying and tell me what he wants because I have lots of feedback and members that can vouch for me that I'm not into fraudulent
-He said sorry for lying where I was and that I was getting the money
-I told him since you lie and asked me to meet you here for a sale and wasted over an hour of my time I find it hard to believe you and I said I'd investigate the matter and get back to him
-I no longer have my paperwork for the gift cards I issued him because it was a month ago issue-free
-I asked him if he was trying to spend less than the amount buying from me, return the items and try to pocket the cash and he declined to answer
-I informed him that I didn't issue him store credit, I issued him gift cards that he already spent in FULL
-I took a picture of his plates too because he was VERY shady and he let me
-I asked him why he didn't call me or PM me and tell me about anything instead of lying to me and making me think he was buying something from me and wasting an hour and a half of my time!!!!!!!!!??? Again, no answer.
Now I just got off the phone with customer service from the store in question. I was told the balance or the history of the store credit can only be verified or looked into in-store only.
Once again I have no proof nor did he provide any that his store credit wasn't working anymore.
I also asked customer service that even if the gift card was obtained fraudulently and the customer made a purchase, returned the items and was issued store credit if that store credit card given would have any ties to the originating gift cards and they said NO. They said that the gentleman would have to give them the store credit card and they can see all the dates etc. of when it was used. For all I know this guy bold-face lying to me or someone in his residence used it up!!!
Now I need some input of what if any role I have in this.
I have nothing but positive, 100% feedback and have NEVER had an issue buying, selling or trading, EVER.
Any help is appreciated.
EDIT: THIS MATTER HAS BEEN CLEARED UP AND RESOLVED.
-I sold a gift card to a RFD member around June 18th
-We met in the store at customer service and verified the balance
-Either that day or a few days later he used the entire balance up
-He says he brought the tools home that same day and was told by his wife that his brother/uncle already had them
-He returned EVERYTHING but didn't do it until 9 days later (June 27th), receipts)
-He was issued store credit when he returned them
-He PM'd me asking if I have another gift card, I said no not the high amount he desired
-He said let me know when you do (accumalate I presume)
-I eventually totaled to an amount he desired so PM'd him back
-He agreed to meet at noon
-He called me at noon when I'm already there waiting saying he is seeing insufficient funds and cannot make it
-I asked if he can go to his branch instead of the ATM he was at and be there within 30mins, he said yes (over $500)
-He called 15mins later stating that he had the funds and he'd be there in 15mins to wait
-I see him approach my vehicle and he obviously took a picture of my vehicle (plates)
-He gets in and doesn't have the money he just made me wait 35mins for him to get
-He accuses me of selling him fradulent gift card
-He tells me the above mentioned story (he used the gift cards fine, decided to return the stuff 9 days later, got store credit, used $130 off of the store credit they issued him now he says that the card doesn't work anymore but has no proof or receipt of a decline or anything :confused
-I asked him to kindly stop lying and tell me what he wants because I have lots of feedback and members that can vouch for me that I'm not into fraudulent
-He said sorry for lying where I was and that I was getting the money
-I told him since you lie and asked me to meet you here for a sale and wasted over an hour of my time I find it hard to believe you and I said I'd investigate the matter and get back to him
-I no longer have my paperwork for the gift cards I issued him because it was a month ago issue-free
-I asked him if he was trying to spend less than the amount buying from me, return the items and try to pocket the cash and he declined to answer
-I informed him that I didn't issue him store credit, I issued him gift cards that he already spent in FULL
-I took a picture of his plates too because he was VERY shady and he let me
-I asked him why he didn't call me or PM me and tell me about anything instead of lying to me and making me think he was buying something from me and wasting an hour and a half of my time!!!!!!!!!??? Again, no answer.
Now I just got off the phone with customer service from the store in question. I was told the balance or the history of the store credit can only be verified or looked into in-store only.
Once again I have no proof nor did he provide any that his store credit wasn't working anymore.
I also asked customer service that even if the gift card was obtained fraudulently and the customer made a purchase, returned the items and was issued store credit if that store credit card given would have any ties to the originating gift cards and they said NO. They said that the gentleman would have to give them the store credit card and they can see all the dates etc. of when it was used. For all I know this guy bold-face lying to me or someone in his residence used it up!!!
Now I need some input of what if any role I have in this.
I have nothing but positive, 100% feedback and have NEVER had an issue buying, selling or trading, EVER.
Any help is appreciated.
EDIT: THIS MATTER HAS BEEN CLEARED UP AND RESOLVED.