IBM / Lenovo Rocks.

[simms]

Yesterday my laptop motherboard died, and I called IBM today about it. They were going to send someone to my house with a replacement part to install, but I told them I was usually at school on the 9-5. They said "No problem, we'll send someone out to your school to fix it." They told me that a replacement board would be delivered in a few hours, and someone would be by the next day to install it (while I was at school).

I placed the call at 2pm. At 4pm (2 hours later!), a courier called me and told me my replacement motherboard arrived (I was still at school today), and delivered it to my hands.

So now I have the replacement, and someone from IBM will be at my school to fix my laptop - for free.

Amazing service from a great company. Thought I would share.

[KorruptioN]

That's huge. I am fond of my brother's R51 very much. Build quality is fantastic. What model do you have?

[Sonbuster]

sounds like great CS , but kind of shocked to hear that a thinkpad mobo brokedown

[simms]

I have a T40. I'm trying to convince my GF to get a T-series too, but she likes the Z60t's.

I'm kind of surprised too that the mobo broke. Once I get into Windows it's stable, but if I try to boot up sometimes it doesn't boot. IBM over the phone instantly told me it was a bad mobo - I'm not one to question it.

A few other times I had a key broken off my keyboard or my CD screw went missing - IBM replaced it via Purolator within a few days. But for a big problem like this, they're really on the ball.

[KorruptioN]

Definitely. I myself like the Z60M... too bad it doesn't come with a better GPU.

A motherboard replacement in a T-series should be pretty darn easy if the R-series is any indication.

[stevethewheel]

One of the few really positive CS stories going. Thanks for posting. I've had nothing but good from IBM/Lenovo too.

[B40]

Wow that's damn good service... now if only someone from Honda would do that for Canuck_2005's Honda Insight

[simms]

One of the few really positive CS stories going. Thanks for posting. I've had nothing but good from IBM/Lenovo too.

I appreciate the kind words. It was pretty funny, because my colleagues have a mix of laptops - Toshiba, Dell and Apple. To say the least it was pretty satisfying knowing that I probably have the best coverage, bar none. (Plus they were pretty envious knowing I got my replacement board delivered in 2 hours! )

I know a lot of people that would rather get some more features (DVD burner, better graphics) for a slightly lower cost (few hundred less), but when something bad goes wrong it's good to know that you're covered well.

[kingsley]

What kind of warranty do you have? A regular one or some kind of special complete care warranty?

[SupsD]

A motherboard replacement in a T-series should be pretty darn easy if the R-series is any indication.

The T2x series were easy to replace the motherboard. The T4x series has a million screws in them and they are all different length and sizes! Drives me nuts when I have to replace the board!

[johnnyepy]

where do you get IBM laptop I don't see them around

[MizTEcK]

its prolly a 'known' problem with it but only announced internally instead of costy recalling all the products. So when a problem that should caused recall being reported, they'd get on their asses to fix it before it cause too much turmoil. That tops onto their already satisfying customer service on a normal basis would prolly explain why it arrived TWO hours after u called and even delivered on campus. btw come play cs again in 216 ^_^

[simms]

What kind of warranty do you have? A regular one or some kind of special complete care warranty?

According to this site: http://www-307.ibm.com/pc/support/si...up=unknownuser

"This product has a special bid three year limited warranty. This product is entitled to parts, labor and on-site repair service (9x5 next business day) in approved locations. Thinkpad batteries have a one year warranty."

I don't think that's anything special, I believe that's one up from the "Depot" service (aka their medium warranty.. the high end is 24x7x365).

Not bad considering I bought the thing for $775. BTW the warranty goes in other countries as well. If it breaks in the USA, Europe, anywhere there's IBM, they come to wherever I am (hotels if I'm travelling) and they fix it.

btw come play cs again in 216 ^_^

You have to introduce yourself to me sometime. I would, but no one plays anymore! I'm usually playing Mahjong now in the common room

where do you get IBM laptop I don't see them around

http://www.lenovo.com/ca/en/

or the forums, or on ebay

[simms]

update: The guy called me today around 11am and was done by 11:45. He performed a full dissaessembly very professionally, and added in some extra thermal paste for me for the CPU.

He also fixed any loose screws or missing screws I had, and my other friends were impressed.

Good job IBM.

[Emancipated]

The thought of some technician in a mobile laboratory feverishly fixing your device has some element of James Bond-ish theme to it. And all you use it for is surfing the internet and fragging people in CS. Ha ha.

Exemplary service, nonetheless.