If you lived in a condo, would you want to be able to reserve visitor parking stalls?

[flafson]

I can't even enforce penalties on people booking service and not showing up, i don't think you have a chance enforcing X amount of hours per condo. The only reasonable thing to do is give like a 15 minute grace period and have your security guy log people out for not showing up.

[Icedawn]

I can't even enforce penalties on people booking service and not showing up, i don't think you have a chance enforcing X amount of hours per condo. The only reasonable thing to do is give like a 15 minute grace period and have your security guy log people out for not showing up.

The thinking is that we give unique user accounts to each unit, and if they go over X hours per condo, they simply can't reserve any more visitor parking through the system. The system can actually dole out reservations linked to a particular parking stall, and so the basic rule would be that if someone is parked in your reserved spot, go tell security and they'll ticket that person, and we'll have a secret reserved parking spot that that person can use.

[matdwyer]

In the condos I've lived in issuing visitors passes is basically all the security guys do. You'll still need two guys for patrols / monitoring, but now one will sit on his ***** and do nothing instead of issuing parking passes.

I lived in a huge zoo of a building and sometimes getting passes would take 30 minutes, we always had to go down and sign for overnight ones, etc. Also lived in one where it was first come, first serve but paid ($6/day in downtown). Latest building has far more vistor spaces then ever get used - even on saturdays etc it's less then half full. Guy puts you in the system as you go in the first time and you're in there for any subsequent times.

Might be an unnecessary solution to the problem - I see where you're trying to pivot and it could work, but I think it may be a tough sell. The 1000 hours of work sounds great, but the real question is will it significantly save time while not leaving a person to do less for the same money

[Icedawn]

In the condos I've lived in issuing visitors passes is basically all the security guys do. You'll still need two guys for patrols / monitoring, but now one will sit on his ***** and do nothing instead of issuing parking passes.

I lived in a huge zoo of a building and sometimes getting passes would take 30 minutes, we always had to go down and sign for overnight ones, etc. Also lived in one where it was first come, first serve but paid ($6/day in downtown). Latest building has far more vistor spaces then ever get used - even on saturdays etc it's less then half full. Guy puts you in the system as you go in the first time and you're in there for any subsequent times.

Might be an unnecessary solution to the problem - I see where you're trying to pivot and it could work, but I think it may be a tough sell. The 1000 hours of work sounds great, but the real question is will it significantly save time while not leaving a person to do less for the same money

It's true, we might be overengineering this indeed. Our issue right now is that we're actually thinking of increasing our security staffing, and so this alternative would be expressly to cut down on their workload instead of increasing the staffing levels.

As it stands, we're in the heart of downtown with over 500 units and more than 1000 residents, and the workload is indeed getting kinda ridiculous. Between checking in visitors to the building, issuing parking passes, managing the receipt of dozens of packages a day, escorting contractors when they need to go into units, doing regular patrols, responding to resident phone calls and in-suite alarms, enabling our dry-cleaning service, providing access to the garbage room, assisting locked out residents, etc.... basically, there's a constant line-up at the front desk even though we've already upgraded to having 2 staff for big chunks of the day.

Basically, we're constantly told by every security guard that we're, hands down, the busiest building they've ever worked at which contributes to our ultra-high security guard turn-over rate.

Hopefully we'll pilot this in our building and I'll report back as to whether it's working or not.

[kcorscadden]

Would there be enough visitor parking spots for all the tenants in the condo? I can't speak for condos, but in an apartment building, there is maybe 10 visitor parking spots for 50 to 80 units. I would also imagine that the weekend would be the busiest period of the week. Is 10 visitor parking spots enough for 50 to 80 units? I am not thinking so and that's for an apartment building.

You have 500 units, so how many visitor parking spots do you have, maybe 50? With all the work you have with contractors and delivery trucks, etc, you're gonna need a lot of visitor parking. I would say at least 100 parking spots and even that might not be enough. I also don't know your numbers so I am just guessing.

You're then going to give out 12 hr passes.... I don't see how this is going to work unless you have a lot of visitor parking.

[Icedawn]

Would there be enough visitor parking spots for all the tenants in the condo? I can't speak for condos, but in an apartment building, there is maybe 10 visitor parking spots for 50 to 80 units. I would also imagine that the weekend would be the busiest period of the week. Is 10 visitor parking spots enough for 50 to 80 units? I am not thinking so and that's for an apartment building.

You have 500 units, so how many visitor parking spots do you have, maybe 50? With all the work you have with contractors and delivery trucks, etc, you're gonna need a lot of visitor parking. I would say at least 100 parking spots and even that might not be enough. I also don't know your numbers so I am just guessing.

You're then going to give out 12 hr passes.... I don't see how this is going to work unless you have a lot of visitor parking.

Yeah, hopefully this works. We made a decision to pilot the project and see how it goes. You're right, it's a BUSY parking lot (30 spots of 500 units), and hence why we need a solution. It's just become a bit of a ****show right now with constant lineups for visitor parking, and congestion in our car waiting area.

[redkid]

what will happen when the machine breaks?
security guy needs to call IT, or tech
then he gets lots of ppl complaining and again needs to write passes, but now since he's not used to instead of 3 mins takes 5mins + 3 mins for more ppl complaining

what if the machine double books ? or user takes longer than what he reserved ? u can't just move his car away, but machine might think spot is available...