• Last Updated:
  • Jan 8th, 2018 12:43 pm
[OP]
Deal Addict
Feb 9, 2013
1729 posts
542 upvotes
Mississauga

IKEA Return Policy

I bought a TV bench which comes in two boxes marked 1 (longer box), and 2 (smaller box). Box 2 items has small scratches that came with it.

a) will ikea let me return open boxes?
b) can I just exchange box 2 or should i refund the whole thing and buy again?
8 replies
Deal Addict
Jan 12, 2017
1237 posts
958 upvotes
Maple Ridge
If you have receipt and is within return period.
You can return openbox, and just box 2 of 2
This is why they don't always have equal numbers of sets. Some ppl exchange one box only
[OP]
Deal Addict
Feb 9, 2013
1729 posts
542 upvotes
Mississauga
Dreamrider wrote:
Jan 7th, 2018 6:27 pm
If you have receipt and is within return period.
You can return openbox, and just box 2 of 2
This is why they don't always have equal numbers of sets. Some ppl exchange one box only
How would they price that? In the receipt it is one item (two boxes) for $100.
Deal Addict
Jan 12, 2017
1237 posts
958 upvotes
Maple Ridge
jdu0ng wrote:
Jan 7th, 2018 6:38 pm
How would they price that? In the receipt it is one item (two boxes) for $100.
I meant, you can either return the whole thing, open box or exchange 2/2 box only
Deal Fanatic
Feb 7, 2017
9448 posts
6728 upvotes
Eastern Ontario
CALL THEM... to hear what they want you to do

You probably won’t have to haul it all back to the store... only just the damaged box & it’s contents
As it is flat packed furniture it is often that a piece will come in several boxes
IKEA is used to seeing Customers turn up with one component that is damaged
And then replace that with another of the same box (# 2 of 2) from the warehouse

But then again, if you return it all... assembled or not... there is a chance it might just turn up for sale in the AS IS Section

Lol, if the scratches don’t worry you that much... might be a great way to get this piece on discount within the next month or so Smiling Face With Sunglasses
Deal Addict
Sep 2, 2015
1711 posts
917 upvotes
Laval, QC
a) will ikea let me return open boxes?
Yes.

b) can I just exchange box 2 or should i refund the whole thing and buy again?
I believe the answer is yes, I have done that as well.
Better to call customer service to confirm though.
Deal Addict
Aug 2, 2003
2435 posts
286 upvotes
Toronto
Just bring box 2 and they will give you a new box 2 with the receipt. You can even take the pieces back without the cardboard and they can exchange it.
Deal Guru
User avatar
Oct 5, 2008
11282 posts
4569 upvotes
Toronto
better yet, save your back and bring back just the damaged pieces.

I have done that before and Ikea will replace just the damaged/missing piece
Sr. Member
Apr 10, 2017
759 posts
244 upvotes
Swerny wrote:
Jan 8th, 2018 9:30 am
better yet, save your back and bring back just the damaged pieces.

I have done that before and Ikea will replace just the damaged/missing piece
YES.

Just bring the damaged piece/s + receipt and save your back.

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