I'm Done With STEAM - EDITTT see last page
I've had an epiphany of sorts. Well... Not so much an epiphany, just that I'm really pissed off at STEAM. How is it that companies like McDonalds, WalMart, BestBuy, focus on providing excellent customer service and yet a company like STEAM and all the companies that release games on STEAM can get away with providing NO customer service or support.
This is more of a rant than anything but I will give you the details in full. I bought Call of duty advanced warfighter during the STEAM sale about 4 weeks ago. At the same time I bought Planetary Annihilation. The total cost was about $100.00 even. Great.. So I download the games, about 50gbs in total off steam, and proceed to try and play them.
I only bought these games for online multiplayer.
Can you guess what the first problem I had was with both of these games? Call of duty WILL not connect to online play. I tried everything. I searched everywhere. I posted for help on the STEAM community forums. I tried all the suggestions and nothing worked. I'm not the only one either, lots of people with the same issue. Total Anhilation will connect to online play but when you try to play unranked matches it will not show current games to join - it will not download the server lists.
So I was pissed and called my credit card company and started the process of a charge back. Guess what STEAM does, they send you a message via STEAM saying that you cannot use any of the VAC servers/any online servers for up to 9 weeks or unless the charge back is reversed. On top of that, the credit card that I used can no longer be used with STEAM because of the charge back. LOL.
Im not sure if you know how a charge back works but basically the retailer has 45 days or so to respond to the Credit card company. If they respond the charge back is cancelled unless you the consumer tell the credit card company to further pursue the issue.
In any case the only way to contact STEAM through all of this nonsense is through their STEAM SUPPORT website. Which has terrible Custer service. You need to send an email and then wait days if not weeks for a response. There is no 1-800 number. There is no online chat platform for help. There is nothing. There is no one to complain to that my STEAM account is pretty much "banned" until the charge back dilemma is solved.
So this is how STEAM holds you hostage. You buy a game, the game doesn't work. It's not STEAMs fault its the "game developers" but STEAM won't do anything to help you a) get your money back b) make the game work. AND if you charge back, you can't play your other games through online play... LOL. amazing customer service.
I get it. I get that STEAM didn't make these games, they merely sell it to you as a third party. Like if I bought agame from Best Buy it's not best buys fault the game doesn't work. But at the same time, I expect that in 2015, that with software that is loaded with DRM and all this ***** that if somethign doesn't work that you guys can either refund it, or exchange it, or help us freaking fix it, OR HELP US go after the developers of the game to get our money back.
It's total BS that in 2015 developers can release games with so many freaking problems. It's scary that games from 15 years ago work better at online game play than games from this generation. It's totally mind boggling to me.
Lastly, I must say I am impressed with EA ORIGIN and their support. I had bought Titan Fall during a sale and had a problem where it too could not connect to online multiplayer (go figure same developers from Titan fall and Call of Duty). BUT with EA I got help through EA chat... And then THEY ACTUALLY CALLED ME and were on the phone for 40 minutes with me to try and fix the problem. It wouldn't work at the end of the day and they gave me a full refund. I was sad but happy with the service i received. At least these were people that were understanding and empathetic.
Just so you guys don't think I'm a total scrub with computers
a) Battlefield 4 runs on my computer at MAXIMUM settings and plays online with no problems.
b) Counter Strike Source runs on my computer and plays online with no problems.
So I;m not some door knob that doesn't know that your firewall can block *****/etc.
Anyway, I am probably never going to buy anything from STEAM again because of this. Im debating uninstalling it from my computer. I think I'm done with gaming for ever as it's to much of a pain in the ass every time you want to play something.
This is more of a rant than anything but I will give you the details in full. I bought Call of duty advanced warfighter during the STEAM sale about 4 weeks ago. At the same time I bought Planetary Annihilation. The total cost was about $100.00 even. Great.. So I download the games, about 50gbs in total off steam, and proceed to try and play them.
I only bought these games for online multiplayer.
Can you guess what the first problem I had was with both of these games? Call of duty WILL not connect to online play. I tried everything. I searched everywhere. I posted for help on the STEAM community forums. I tried all the suggestions and nothing worked. I'm not the only one either, lots of people with the same issue. Total Anhilation will connect to online play but when you try to play unranked matches it will not show current games to join - it will not download the server lists.
So I was pissed and called my credit card company and started the process of a charge back. Guess what STEAM does, they send you a message via STEAM saying that you cannot use any of the VAC servers/any online servers for up to 9 weeks or unless the charge back is reversed. On top of that, the credit card that I used can no longer be used with STEAM because of the charge back. LOL.
Im not sure if you know how a charge back works but basically the retailer has 45 days or so to respond to the Credit card company. If they respond the charge back is cancelled unless you the consumer tell the credit card company to further pursue the issue.
In any case the only way to contact STEAM through all of this nonsense is through their STEAM SUPPORT website. Which has terrible Custer service. You need to send an email and then wait days if not weeks for a response. There is no 1-800 number. There is no online chat platform for help. There is nothing. There is no one to complain to that my STEAM account is pretty much "banned" until the charge back dilemma is solved.
So this is how STEAM holds you hostage. You buy a game, the game doesn't work. It's not STEAMs fault its the "game developers" but STEAM won't do anything to help you a) get your money back b) make the game work. AND if you charge back, you can't play your other games through online play... LOL. amazing customer service.
I get it. I get that STEAM didn't make these games, they merely sell it to you as a third party. Like if I bought agame from Best Buy it's not best buys fault the game doesn't work. But at the same time, I expect that in 2015, that with software that is loaded with DRM and all this ***** that if somethign doesn't work that you guys can either refund it, or exchange it, or help us freaking fix it, OR HELP US go after the developers of the game to get our money back.
It's total BS that in 2015 developers can release games with so many freaking problems. It's scary that games from 15 years ago work better at online game play than games from this generation. It's totally mind boggling to me.
Lastly, I must say I am impressed with EA ORIGIN and their support. I had bought Titan Fall during a sale and had a problem where it too could not connect to online multiplayer (go figure same developers from Titan fall and Call of Duty). BUT with EA I got help through EA chat... And then THEY ACTUALLY CALLED ME and were on the phone for 40 minutes with me to try and fix the problem. It wouldn't work at the end of the day and they gave me a full refund. I was sad but happy with the service i received. At least these were people that were understanding and empathetic.
Just so you guys don't think I'm a total scrub with computers
a) Battlefield 4 runs on my computer at MAXIMUM settings and plays online with no problems.
b) Counter Strike Source runs on my computer and plays online with no problems.
So I;m not some door knob that doesn't know that your firewall can block *****/etc.
Anyway, I am probably never going to buy anything from STEAM again because of this. Im debating uninstalling it from my computer. I think I'm done with gaming for ever as it's to much of a pain in the ass every time you want to play something.