I'm a new seller, I need help with a past transaction

[Snowangel]

Hi,

This is my first post, please be easy on me I'm new to this kinda stuff.

Here's what happened,

I had a bunch of old computer parts from my brother's computers (he's since moved out and left everything behind) so he said I could sell it and I did. I tested whatever I could and it seemed to all be working. In my thread I posted that everything was sold as is and there are no refunds offered. When the person bought the bundle of hardware he said one of the CPU's was burned out, and now wants a refund, I refused as it was stated in my thread that everything was working to my knowledge and everything is sold without warrenty unless stated and no refunds are offered. If the person contacts the authorities can he do anything about it?

I'd really appreciate the help.

[JAC]

The nice thing to do would be to refund him, but if you specifically stated AS IS, he doesn't have a leg to stand on.

[Snowangel]

I would refund some of the money if I still had it, but it's been spent to pay off my student loans. He only contacted me after 4 days after recieving the boxes, he now wants a refund on ALL the hardware which I'm not doing, and yes I did state that all items were sold As Is.

Thank you for the help

[Shaner]

The nice thing to do would be to refund him, but if you specifically stated AS IS, he doesn't have a leg to stand on.

Sure, and the nice thing to do would be for FS to give you stuff for free, but do you really see that happening?

You made it clear in your post that you assumed it to be working although you made no guarantees. He took a chance on your post and it didn't work out for him with one of the parts he bought. That's what happens when you buy "as is" parts. He should have known better.

Don't give him a penny back.

[700mb80min]

Hi,

If the person contacts the authorities can he do anything about it?

....nothing as long as you posted in the sale what you just said.

[JAC]

Sure, and the nice thing to do would be for FS to give you stuff for free, but do you really see that happening?

Dropped the soap this morning, did we?

[Buythis]

i think its better to refund him, wht goes around comes around and if he told you withing a couple days then that means it was broken before you gave it to him most likly so please do the right thing and give him his money back, jus think about u in his position you would want your money back true?

[Shaner]

Dropped the soap this morning, did we?

No, but when you sell something "as is," the buyer should know there is a chance it's not going to work, which is why the price is so cheap in the first place.

If it was guaranteed to be working, the price would be higher right? It doesn't make sense to offer a refund on "as is" items.

The FS comment was just an example of my point, nothing more.

[NDman]

Question is, where is your thread? Obviously you made up a new alias to post this, which is a big taboo btw

I agree with JAC. You may choose to refund (or partially) out of good faith. But you don't have to if you did state "AS IS" at some point before the transaction was finalized

[Snowangel]

The thread wasn't posted here, but since there is such a huge BST community here I just thought I'd get some people's opinions.

Add the end of the thread I stated that all parts were sold AS IS, so it was stated and it's his fault for not reading it throughly correct?

[PC-stuff]

If it was all sold "as is",then you should have nothing to worry about.
BTW: How do you know that the buyer did not damage the CPU himself?

The only way the buyer should be upset is if the CPU was
the main item of "value" and he paid a high price to get it.

Can give you better opinion if I had more info.
e.g. What was all in the bundle?
e.g. What was the total price paid?
e.g. What CPU was it?
e.g. Was the CPU discussed when he picked the stuff up?

You can PM that over if you prefer.

[FastFokker]

Since you don't know much about computers, how do you know the CPU that is burnt out is even one that you sold him.

Maybe he's a scammer and has a burnt out CPU that he now claims you sold him as in part of the bundle sold (AS IS) and is just trying to recoup costs by bullying you into refunding money.

It was clear to be "AS IS", and honestly even if it wasn't stated AS IS you owe him nothing, but ESPECIALLY since it's sold AS IS you ESPECIALLY owe him nothing.

The buyer has nothing to hold against you and will be laughed at if he went to the police about the issue.

[stevethewheel]

You could refund some money for the CPU only.

Probably not refund the whole bundle, it was pretty clearly a 'lot sale' and 'as is' so the buyer knows you don't want to mess around with parting out etc.

It is impossible to know what is right or wrong here. You'll wind up erring on the side of being too nice or on the side of being a little cold....

1 question to ask yourself - How sure are you that the CPU in particular was good? Did you test that part?

[FastFokker]

Yes but if the seller had miss-priced something in that lot, and the buyer purchased something that was CONSIDERABLY underpriced, would the buyer have contacted the seller and demanded that he pay MORE for the lot sale.

No.

So there's no reason that the seller should refund anything on an AS IS lot sale.

The buyer is buying with the hopes of getting a sweet deal by buying from people who don't know crap about computers. Well in this case, he probably get exactly what the stuff was worth for what he paid.

It's probably his standard procedure.. buy something from someone, then call back a few days later saying it's broke and demand some compensation. Meanwhile it's all fine.

[Stratus_ss]

I happen to agree.... AS IS means as is... take it or leave it.
Sometimes it turns out good sometimes not.
Its kinda like playing the lottery.
How many people have a hissy fit because they didnt win?
They dont get their money back so neither should a person who plays the 'computer lottery'