Shopping Discussion

Import Fees Deposit - any way to get it refunded?

  • Last Updated:
  • Jul 28th, 2011 11:23 am
Tags:
None
Member
User avatar
Feb 18, 2008
246 posts
13 upvotes
Mississauga

Import Fees Deposit - any way to get it refunded?

Does anyone have any experience with having purchased something from the US and being charged the Import Fees Deposit and then returning the item?

Is there any way to get it back?
I'm told by the online retailer that these fees are not refundable but yet CBSA tells me that they are....?! I just have to submit a breakdown of the taxes paid but the retailer doesn't seem to have this on file. They sent me to go talk to UPS who was the carrier and UPS tells me that the retailer should have all this information because it was paid for by them. But of course the imbeciles at the retailer don't know how to find this.

Retailer was shopbop.com
Top